In my current role as a Lounge Supervisor at Etihad Airways, I have successfully managed operations in First and Business Class Lounges, focusing on improving product quality and guest satisfaction. I have overseen the performance of lounge team members, providing coaching, training, and regular constructive feedback. My experience in this role has prepared me to lead and develop strategies for the role that has been advertised.

My background in managing premium lounge operations, service delivery, and product enhancements make me well-suited to plan and implement "Design Standards" for lounge products and services in line with the overall Marriot brand.I have collaborated with airport authorities, food & beverage, and spa operations to ensure efficient lounge operations and have experience with requisitioning, inventory control, and budget management.

In addition to my experience in lounge management, I have a proven track record of working with internal and external stakeholders. I have been involved in evaluating and addressing guest complaints and feedback, adhering to policies and procedures, and assisting in the development and implementation of SOP manuals. My strong problem-solving and escalation management skills will allow me to establish and develop strategic partnerships with key stakeholders and suppliers.

I hold a Bachelor's Degree in Sociology and am fluent in English, Hindi, and Nepali. I am confident that my experience, skills, and passion for hospitality make me an ideal candidate for the position at Marriot. I am excited to contribute to the continuous innovation that keeps Marriott's customer experience at the cutting edge of lounge experiences.

Thank you for considering my application. I would be thrilled to discuss my qualifications further and demonstrate how I can contribute to the success of Marriot group. Please feel free to contact me at tashically@gmail or 0509073984 to schedule a conversation.