SUMIT KANDULNA
• Accomplished Senior Manager with over 15 years of progressive experience in office administration
- Accomplished Senior Manager with over 15 years of progressive experience in office administration and customer support, specializing in operational excellence and team leadership.
- Managed team of professionals under office administrative and customer support roles to enhance productivity and operational efficiency.
- Proven track record in driving significant improvements in customer service metrics, including increase in SLA ratings through strategic leadership and performance management.
- Expertise in financial oversight, achieving reduction in operating fixed costs and effective management of CAPEX and OPEX.
- Proficient in project management, reducing rental costs and enhancing facility operations through strategic resource management.
- Overseeing the end to end customer support function from order booking to invoicing, ensuring a seamless execution and positive experience.
- Certified Internal Auditor for ISO 9001:2015, Six Sigma Green Belt, RADAR-EFQM and focusing on quality management systems and continuous improvement strategies.
- Strong communicator with expertise in employee engagement, workplace morale, safety initiatives, corporate events, and training programs.
