I have been involved in analysis, training, ongoing staff development and relationship building with both internal and external stakeholders to drive continual success.

I have proven ability in all key contact center and project management functions including the review and streamlining of processes, driving productivity, managing client expectations and analyzing data whilst working in a fast paced, pressured environment. My strong time management skills have been evident in all my roles.

Self-motivated and driven to succeed, I have worked as an effective member of a number of project and management teams to achieve my full potential, which has been reflected in positive results.