sandhya radhakrishnan
PROFESSIONAL SYNOPSIS
- Acquired an experience of 5 years in customer service, Event coordination and admin.
- A self-starter with management skills and customer service.
- An excellent planner with proven abilities in handling situation, generating customer loyalty levels and serving Retail and corporate sector customers effectively.
KEY STRENGTHS
- Possess calm, polite, friendly, and diplomatic attitude.
- Ability to work in any shift, varied hours.
- Ability to use computerize reservation system, phone, and multi-task
- Excellent knowledge of airport facilities and regulations
- Demonstrated ability to perform professionally under fast-paced environment
- Self-motivated with exceptional communication and interpersonal skills
- Ability to perform well on both independent contributor and team member.
AREAS OF EXPERTISE & EXPOSURE
Service Operations
- Check in counter.
- Ensure proper customer service and supervision.
- Conducting necessary trainings.
- Map & analyze business potential, identify new profitable product & product lines.
- Identify and explore new markets and tap profitable business opportunities for business development.
Client Servicing /Relationship Management
- Businesses prospecting of complete range of products.
- Designing and conducting pre-sales presentations to Agents.
- Devise strategies through effective customer centric services for retention of clients.
- Build a harmonious relationship with passengers, agents and sub agents.
Sep 2018 – Mar 2020
Organization : Sunset Events Organizing
Department : Operations.
Designation : Admin cum Events coordinator.
- Preparation of quotes and for the projects liaising with concerned departments.
- Pitching new clients for upcoming various events and exhibitions.
- Tele sales-Cold calling and follow up on the quotes.
- Coordinating with designer team and updating the clients as per their requirements.
- Follow up and service existing clients.
- Administrative support to sale & general office management.
- Answering calls, email, organizing travel arrangements.
- Data entry, post event reports.
Feb 2018 – Aug2018
Organization : Framelez Events & Exhibitions.
Department : Operations.
Designation : Events coordinator.
- Preparation of quotes and for the projects liaising with concerned departments.
- Pitching new clients for upcoming various events and exhibitions.
- Tele sales-Cold calling and follow up on the quotes.
- Coordinating with designer team and updating the clients as per their requirements.
- Follow up and service existing clients.
Aug 2017 – till date
Organization : Thai Airways,GSA(Majestic Tours & Travels).
Department : Airport operations..
Designation : Passenger movement Controller.
- Assisting passengers and answering questions at the counter to meet their travel needs.
- Assigned seats following reservation chart and coordinated special meals requests.
- Worked with airline computer system and completed entire paperwork tasks.
- Processed and secured passenger luggage and ensured no problems in checking-in & checking-out.
- Booked alternative flights for passenger during overbooked situations.
- Assisting passengers with accessing airport facilities.
- Assisting in the safety of the airport and boarding process.
- All the Ramp functions.
- Assisting passengers at the departures and related functions.Jul 2009 – Sep 2011Organization : Silk Air (Airawat Aviation pvt ltd).Department : Airport.
Designation : Customer Service Agent.
- Handled check-in counter for Silk Air.
- In addition to Silk Air also handled Indian Airlines,Oman Air,Jet Airways.
- Pre-flight Checks.
- Performing all the functions of check-in agent including issuing boarding for the flight.
- Boarding the flight at the gate.
- Post flight checks and reports.
- ACADEMIC CREDENTIALSBachelor of Commerce (BCOM) 2008. M.G University, Cochin.
IATA / UFTAA Foundation Level 1 – Montreal, Canada.
Diploma in travel & Tourism management.
DCA, MS WORD, EXCEL, Powerpoint, Tally.
- PERSONAL DETAILS
Languages Known : English, Hindi,Malayalam,Tamil,Telugu
Date of Birth : 04-03-1987
Visa Status : Residence-Husband’s sponsorship
Nationality : Indian
Last Resume Update | July 14, 2022 |
Address | alnahda, United Arab Emirates |
sandhyajithesh10@gmail.com | |
Phone Number | 971556582001 |