• Efficiently managed 3 retail branches for daily operations, led a team of professional responsible for accurate and timely delivery of products, Quality assurance, Product development and client satisfaction.
o Achieved expense reduction by 2% leading to increase in 10% profitability of a branch.
o Business Initiative for Digital Transformation and Assisted in the implementation of Loan Processing System, Finacle Biometric across bank reducing login time by 25%.
o Other Responsibilities include audit, business resumption planning, evaluating emerging technologies, contract review and negotiations, human resources, salary administration, employee development and recognition programs and defining the strategic direction of the business unit.
o Made recommendations regarding Bank Product and market coverage in collaboration with research, product development, marketing, pricing and operational activities.
o Provided subject matter expertise on Fraud Operations issues/situations leading to 0 error.(Six Sigma Implementation)
o Executed all assets recovery logistics with applicable service providers (repossession companies, legal counsels, auctioneers) against budget leading to 45 % Collection.
o Conceptualised ongoing projects to enhance the profitability of the branch by 66%.
o Participated and contributed in Business and technology resilience planning (Strategies and solutions) with Enterprise Architect, Project and technology team to design and implement resilient (User Stories/Epics/Requirement Gathering, Sprint Review) which is fit for Process Unit.