RADEEP JOHN R
Customer Specialist- Detail-oriented professional with over 3 years of experience in customer service, backend operations, and background verification across multiple industries, demonstrating exceptional problem-solving and communication skills.
- Proven track record of managing complex customer inquiries, resolving complaints, and enhancing customer satisfaction through proactive and efficient service delivery.
- Strong leadership abilities, having trained and mentored new team members to improve performance, streamline processes, and ensure adherence to company standards and best practices.
- Highly collaborative team player with exceptional interpersonal skills, capable of fostering positive relationships with colleagues, clients, and stakeholders at all levels.
- Innovative problem-solver with a keen ability to identify challenges and implement effective solutions, contributing to organizational growth and efficiency.
- Ambitious and self-motivated professional with a strong academic foundation and a passion for continuous learning, poised to make significant contributions in the fields of Human Resource Management and Tourism.
Committed to excellence, consistently recognized for delivering outstanding customer service and exceeding performance goals in high-pressure environments
| Last Resume Update | September 19, 2024 |
| Address | Banglore, India |
| johnradeep23@gmail.com | |
| Phone Number | 9738724395 |
| Website | https://www.linkedin.com/in/radeep-john-208ba3175/ |
Experience
Customer Specialist
• Manage and resolve customer inquiries related to refunds, account queries, delivery saver plans, and order issues to ensure timely and satisfactory solutions.
• Utilize effective communication strategies to de-escalate conflicts and maintain a positive customer experience.
• Monitor customer feedback and actively engage in improving service levels, contributing to the overall customer satisfaction rate.
• Collaborate with cross-functional teams, including logistics and account management, to ensure seamless service delivery.
• Identify and implement process improvements, contributing to the overall efficiency and effectiveness of the customer support department.
• Assist in training new employees, sharing best practices, and fostering a culture of high-quality customer service
• Manage and resolve customer inquiries related to refunds, account queries, delivery saver plans, and order issues to ensure timely and satisfactory solutions.
• Utilize effective communication strategies to de-escalate conflicts and maintain a positive customer experience.
• Monitor customer feedback and actively engage in improving service levels, contributing to the overall customer satisfaction rate.
• Collaborate with cross-functional teams, including logistics and account management, to ensure seamless service delivery.
• Identify and implement process improvements, contributing to the overall efficiency and effectiveness of the customer support department.
• Assist in training new employees, sharing best practices, and fostering a culture of high-quality customer service
Senior Customer Specialist
• Led the management of escalated travel booking issues, ensuring prompt resolutions while maintaining a high level of customer satisfaction.
• Developed and implemented new standard operating procedures to improve team efficiency, reducing average resolution times by 10%.
• Provided training and guidance to new hires, helping them adapt quickly to company policies and customer service practices.
• Collaborated with the product development and IT teams to identify and address recurring system issues affecting customer bookings.
• Proactively handled complaints, turning negative experiences into positive customer outcomes through effective conflict resolution techniques.
• Monitored team performance metrics, providing regular feedback and strategies for improvement to boost productivity and customer service quality
Executive Operations Agent
• Conducted detailed background verifications for HireRight, ensuring compliance with company and client standards.
• Managed a high volume of background verification cases, consistently meeting or exceeding daily and weekly targets.
• Improved the accuracy and turnaround time of verification processes by identifying bottlenecks and implementing solutions.
• Strengthened client communication by providing timely updates and clarifications, ensuring transparency throughout the verification process.
• Assisted in the development of training materials for new agents, contributing to the overall improvement of team performance.
• Collaborated with the quality assurance team to identify and resolve discrepancies, ensuring that all verification cases met strict quality standards
Education
Master of Business Administration
Bachelor of Business Administration