PrithviRaj Banerjee
15 plus years of diversified experience in Technology Operations, Service Support, Delivery and Client Retention
- 15 plus years of diversified experience in Technology Operations, Service Support, Delivery, Client Retention and Pre-Sales Support.
- Demonstrated successful collaboration with cross functional teams across different geographical locations.
- Worked extensively with Asian, European and US stake holder environment.
- Strong knowledge and practice of ITIL frame work with Lean Six Sigma for continuous process improvement.
- Working experience in a large enterprise environment having 6000 plus production servers, across 6 data centers.
- Strong Incident and Change Management skills with stringent KPI matrix to ensure faster resolution and a strong Business Continuation Plan.
- Have set up effective Monitoring tools like New Relic and True Sight and have worked towards a better signal to noise ratio impacting a better uptime and reduction of Major Incidents.
- Demonstrable experience in Escalations and improvement in CSAT Score
- Demonstrable aptitude of building high performance teams and developing people.
- Managed team size ranging from 20 to 200 members.
- Trainer and Mentor for technical / non-technical skills like People Management, Organizational Behavior, Effective Communication & Presentation Skills, Handwriting and Signature Analysis and Induction Programs
- Worked in the US and Europe and have 10 years US B1 Visa
Last Resume Update |
October 16, 2022
|
Address |
Mumbai, India |
E-mail |
prithvi.bandyo@gmail.com |
Phone Number |
8007772207 |