PROFESSIONAL SUMMARY
An insightful, result-driven I T Program/Project management
Professional with 23 years of experience, out of which 16 years in
managing wide-range of projects. Seeking Senior Program Manager
career positions with opportunity to lead a team and deliver results by
adding value to the organization, customers and Business partners.
Program/Project Management
- Enterprise-wide Program development, Project management,
Resource Management, Change Management
- Product Development, Customization and Client Implementation
- IT Services Procurement, RFP, Vendor evaluation, selection and
Contract Negotiation, Vendor management
- Full product life-cycle management from initiation to implementation
to operations and maintenance support.
Technical Specialties:
- Internet/Web Technologies: SharePoint (2007-2019), .Net, Java, Web
APIs, Cloud implementations, iOS/Android mobile applications
SKILLS
• IT Project Management
• Leadership and Teamwork
• Agile Methodology
• Business Analysis
• Process Management
• IT Services Management
• Creative problem solving
• Data Analysis
• Defects Management
• Technology Risk Management
• Effective Analysis Research
• Effective Time Management
• Analytical Thinking Skills
• Software Testing and Management
• Vendor Management
• Interpersonal Communication Skills
• Adaptability
• SharePoint/HTML/CSS/JavaScript

WORK HISTORY
September 2013 - Current
Senior Project Manager, Integrated Health Information
Systems (IHIS) - The HealthTech Agency for Singapore's
Public Healthcare, Singapore
Portfolio 1 - Senior Project Manager for SingHealth Future
Outpatient Journey (FOJ)
The Future Outpatient Journey (FOJ) aims to transform the end-to-end
experience in the outpatient care setting from home/community to the
Specialist Outpatient Clinic (SOC). Working as the Sr Project Manager
for the following systems:
• AI based Intelligent triaging system for patients with chest pain, and
automated appointment booking from SingHealth Polyclinics to the
National Heart Centre Singapore (NHCS).
• MyVisit app for patients at SGH Diabetes and Metabolism Centre
and National Heart Centre Singapore (NHCS).
Roles and Responsibilities:
• Served as key liaison person with stakeholders for the
implementation of IT Workplans and involved in all stages of the
SDLC.
• Facilitated the procurement for the implementation of IT Workplans
with the various departments such procurement and legal teams.
• Involved in planning and overseeing the development and delivery of
products/services.
• Verified and ensured on the achievability of products/services scope on
every release and confirmed that it is in accordance with stakeholder
specifications
• Conducted project review meetings with Project Steering Committee on
project status including milestones, risks and exceptions
• Prepared project costing, award/approval papers and obtained
Senior Management's review and endorsement
• Conducted penetration testing for the application before the major
releases.
• Provided timely reporting on issues and track these issues through
regular project meetings
• Facilitated cross-functional collaboration to design comprehensive
integration plans and developed methods and processes for
guiding the implementation in accordance with the solution
objectives and strategy
• Provided the guidance to manage dependencies/ integration across
systems including facilitating review and seeking approval in
technical forums such Solution Review Board.
• Worked closely with vendors and internal teams in project
implementation, application testing, supporting application
patches and upgrades in accordance with project methodologies
and policies.
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• Monitored and ensured project implementation is in accordance
with project and quality assurance procedures and methodologies
including timely project updates to various stakeholders and
forums.
• Facilitated change management and control
• Acted as an escalation point for solution issues and risks and
engaged with internal teams to drive and resolve incidents.
• Supported problem-management activities and provided on-call
incident management support for clients.
• Facilitated in establishing performance measures to track progress.
• Provided guidance and coaching to junior team members and
managed the team.
• Monitored and ensured the vendors meet the contractual
obligations and service level post go-live support
Portfolio 2 - Release Manager for HealthHub
HealthHub is the national population enablement platform for digital
health that can be conveniently accessed by Singapore residents via the
online portal or mobile application to: View evidence-based health and
wellness information, Access health records for self and loved ones.
Roles and Responsibilities:
• Prepared comprehensive release plan and conducted stakeholders
meeting to review and finalize.
• Monitored the release activities on daily basis.
• Verified and approved the deployment plan.
• Obtained necessary approvals for the production deployments
(CAB, ICD, PCM etc)
• Initiated penetration testing activities including procurement.
• Followed up and successfully closed the issues highlighted in the
penetration testing and obtained approvals from CISO for every
release
• Obtained downtime and custodian approvals for the release
deployments.
• Managed and executed the release activities on the actual release
date.
• Released the mobile apps upon the successful application
deployment
• Involved with IT infrastructure and systems setup and maintenance
including servers, networks, and security
• Involved in system administration
Portfolio 3 - Senior Business Analyst for HealthHub
Roles and Responsibilities:
• Gathered, analyzed and formalized the business requirements into
project specifications / documentations.
• Liaised and coordinated with business side and IT Developers.
• Liaised and coordinated with other integration systems.
• Evaluated on the feasibility of implementation and managed the
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scope of the project.
• Managed Project timeline, scope, and cost.
• Set priorities and provided timely progress updates on project
status to stakeholders.
• Analyzed the reported issues/service requests and performed
escalation
• Conducted SIT and UAT and obtained the necessary approvals for
the release
• Facilitated in establishing performance measures to track progress.
• Facilitated change management and control
• Supported problem-management activities and provided Level 3
incident management support for clients.
September 2008 - September 2013
Principal Consultant, International SQL STAR Pte Ltd,
Singapore
Clients handled: ING Bank (ASIA), Infocomm Development Authority
(IDA) Singapore, Asia Pacific Economic Cooperation (APEC), National
University Health System (NUHS), Esplanade Singapore, STATS
ChipPAC Ltd, Global Marine Transportation, Energy Marketing Company
(EMC), Ensure Engineering Pte Ltd
Roles and Responsibilities:
• Understood RFP/Tender documents and prepared the software
proposals for various engagements.
• Solutioning for the software systems based on the RFP/Tender
• Prepared effort estimation
• Prepared project costing
• Worked closely with BDM's and qualify the customer requirements
• Liaised with customers, management, and sales team to better
understand customer needs and recommend appropriate solutions.
• Gave recommendation on technology and software architecture
• Attended pre-sales meetings
• Prepared SharePoint/Dotnet application demos and solution
designs to customers
• Proposed solutions and innovations to clients via presentation,
demo or Proof-of-concept
• Provided guidance on IT infrastructure and systems setup and
maintenance including servers, networks, and security for clients.
• Worked as system administrator for various ICT systems.
April 2007 - September 2008
Senior Software Consultant, TATA Consultancy Services
(TCS) Pte ltd, Singapore
Clients handled: PUB (Public Utilities Board), Motorola Singapore
Roles and Responsibilities:
• Designed and developed software systems with various Microsoft
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technologies and ensure compliance to all architecture
requirements
• Debug, analyze and identified fixes for reported issues by business
team/ users in production
• Provided subject matter expertise to project team members.
• Performed regression and system-level testing to verify software
quality prior to release.
• Provided support to users of the IT application systems
• Performed high level feasibility study and quality checks for IT
solutions
• Evaluated costs and risks associated with developing new features.
• Worked as system administrator for various ICT systems.