• Evaluated potential sources of fraud and assess their impact on organization.
• Implemented fraud prevention strategies, policies, procedures and controls in collaboration with the risk management team.
• Monitored and analyzed transactions to identify fraudulent activities and patterns.
• Conducted investigations, documented findings, and recommended corrective actions.
• Worked with other departments, such as compliance, information technology and risk management, to ensure comprehensive approach to fraud prevention.
• Evaluated potential risk posed by employees and vendors and provided training on fraud prevention.
• Kept up to date with latest trends and threats related to fraud and adjusted strategies accordingly.
• Ensured that fraud prevention programs are effective, sustainable, and aligned with regulatory requirements.
• Conducted ongoing training and awareness programs for employees and stakeholders on fraud prevention techniques, trends, and risks.
• Prepared and presented fraud prevention reports to senior management and other relevant stakeholders.

• Established strong risk culture through approval of prudent policies, guidelines, and input into strategic and operating plans.
• Collaborate with cross-functional teams in identifying, assessing, monitoring and mitigating existing and emerging risks.
• Developed procedural implementation and change management process with Operations and Reporting team to ensure proper governance and controls.
• Adhere to risk management policies with focus on maintaining effective controls for foreign exchange trading and business process.
• Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
• Formulated strategies and direct resources and approaches to ensure effective risk management through preventive and corrective measures.
• Conducted regular risk assessments, perform root cause analysis, and develop risk mitigation plans.
• Remedial actions/ measures taken to overcome deficiencies observed during internal / external audits in coordination with internal auditor and head of company.
• Lead the development and delivery of risk awareness training programs for employees.
• Applied subject matter expertise and industry knowledge to provide independent oversight to enterprise-wide risk management activities.
• Fostered productive business partnerships with team members and outside representatives to benefit personal understanding of risk factors and strengthen influence through positive reputation.
• Assessed liquidity and market risk levels and applied risk-based approach to oversee financial activities.
• Built contingency plans to successfully handle financial emergencies.
• Prepared and presented risk reports to senior management, highlighting key risk indicators and proposed actions.

• Oversaw daily operations, ensuring adherence to the regulatory requirements and exchange house policies and procedures.
• Daily Collaboration across Global Clients, Trading, and Operations teams to provide day to day operational functions including Dealing, Funding & Rate management.
• Processed Salary files of various companies on month on month wide through WPS and Remittance files through SBT Exco, FEDERAL EXPRESS, Axis Remit Direct etc.
• Performed major role for developing in house software for business improvement in Belhasa Global Exchange and successfully launched product on 6th July 2019, which resulted in hundred percent productivity and achieved 40% percent growth in business for year 2019.
• Supervised operations team to support operational excellence, reduce costs and excellent customer service.
• Coordinated with various departments to streamline operational processes and improve customer service.
• Prepared annual budgets with controls to prevent overages.
• Monitored key performance metrics to identify areas for improvement.
• Mitigated business risks by working closely with staff members and assessing performance.
• Reduced operational and market risks while organizing data to forecast performance trends.
• Led team training and development initiatives to enhance operational efficiency.
• Acted as point of contact person for any system implementations or enhancements and primary liaison with all regulatory agencies and internal / external audit.

• Followed all policies and guidelines carefully including internal security measures, legal aspects and regulations of the country to ensure safety and security of customers and company's assets.
• Explained, promoted express remittance service through products like Western Union, Instant cash etc. and Bank Transfers.
• Processed customer transactions related Foreign Currency Exchange, Value Added Tax payments, Pension Payments through GPSSA, Mobile Top-up through special products namely Ding, E Wallet recharges etc. and maintained related registers.
• Managed customer inquiries, addressing concerns and providing satisfactory resolutions.
• Maintained customer databases, ensuring accuracy and confidentiality.
• Collaborated with internal teams to streamline customer service processes and enhance customer satisfaction levels.
• Performed AML verification / PEP screening, Client profiling (KYC), visiting client premises and independent electronic verification of all customer ID's and documents, using various system and tools before clients signing off.
• Analyzed customer service trends to discover areas of opportunity and provided feedback to management.

• Conducted in-depth qualitative and quantitative research to identify better understand customer needs and behaviors.
• Interpreted data and made recommendations from findings.
• Used varied statistical and data analysis techniques to draw conclusions from research.
• Prepared detailed reports summarizing research findings and recommendations for further action.

Finance & Systems

Finance & Human Resources Management