With over 8 years of diverse experience in FMCG Distribution, E-commerce Luxury Fashion Apparel & Food Delivery & BPO Contact Center.

I am a results-driven Customer Service & Live Operations professional, I have successfully managed multiple sectors encompassing Customer Service & Experience, CRM, BPO Operations, Vendor & Content Operations, Client Handling, and Facilitating Delivery with Compliance.

Throughout my career, I have achieved remarkable success:

-Ali has worked in multiple cities across Pakistan: Karachi & Islamabad
-Managed eCommerce customer experience sectors for Voice & Non-Voice Chat & SoMe.
-Domestic Business - Food Delivery & FMCG, Ride-Hailing, Outbound Sales within the Contact Center environment.
-Played a pivotal role as part of the pioneer team in launching impactful sites and major campaigns for Foodpanda-DH and Ibex.
-Implemented a robust Nationwide Fraud Control Plan, safeguarding businesses and customers.
-Streamlined Fashion eCommerce operations, ensuring smooth order management and effectively managing 3PL partnerships.
-Optimized the Organic Growth Model, driving remarkable efficiency and propelling overall program performance.
-Successfully implemented a CRM system based on the RFM model, enabling data-driven decision-making.
-Demonstrated exceptional training skills by preparing and mentoring 350+ individuals in Customer Service, Social Media, Content, Sales, and Back Office operations in Karachi and Islamabad.
-Led the seamless onboarding of 5400 restaurants, overseeing menu creation, product listings, image/hero listings, delivery area mapping, and comprehensive vendor training.
-Established a robust distribution network for FMCG, collaborating with renowned brands such as Tapal Tea, Salman's, Millac Foods, Hilton Pharma, and Matco Foods.

My unwavering dedication & experience is a valuable asset for future endeavours. I am eager to leverage my expertise and contribute to your organization's achievements. I invite you to engage in a discussion where we can exchange personal and professional experiences