With over six years of dedicated experience in the field of Information Technology, particularly specializing in application production support operating on a 24x7 basis, I have honed a robust skill set in technical support and troubleshooting. I am confident that my expertise aligns well with the requirements of your team, and I am eager to contribute to the continued success of your organization.

Throughout my career, I have developed proficiency in a wide range of technical tools and platforms. I am well-versed in applications such as Murex (Banking Application) and OSB (Oracle Service Bus) on WebLogic, among others. Additionally, my experience encompasses ticketing tools like Jira and ServiceNow, as well as scheduling tools such as CronTab, TWS (Tivoli), Control M, and Dbatch. I am also adept at utilizing application monitoring tools like AppDynamics, Dynatrace, and Kibana to ensure seamless operation and performance optimization.

Moreover, my soft skills, including problem-solving abilities, effective monitoring techniques, incident management, SOP documentation, and adeptness in internal coordination for issue resolution, further complement my technical capabilities. My previous engagements with esteemed clients such as DBS Tech India, ICICI Bank, Siemens, and Infosys have equipped me with valuable insights and experiences that I am eager to bring to your organization.