Experience

1. NIKE (South Africa)

SALES ASSOCIATE

Greet customers

Providing outstanding customer service

Recommend related products to the customers

Operating cash registers

Promoting special sales and offers

Achieving established goals

2.  TM Pick' n Pay Hyper Market (Zimbabwe)

CASHIER

Manage transactions with customers using cash registers.

Scan goods and ensure pricing is accurate.

Collect payments whether in cash or credit.

Issue receipts, refunds, change or tickets.

Redeem stamps and coupons.

Cross-sell products and introduce new ones.

3. POLKADOT PRIVATE LIMITED (Zimbabwe)

CUSTOMER SERVICE REPRESENTATIVE

Maintain customer accounts and record account information.

Oversee customer financial accounts and process customer adjustments.

Make product recommendations or services to customers based on their needs and preferences.

Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

Reach out to customers via email and telephone to verify account information.

Ensure customers are satisfied with their purchases or service.

Assist customers in placing orders, fulfilling refunds and handling exchanges.

Skills

• Strong communication skills
• Customer service
• Product knowledge
• Negotiation
• Marketing
• Adaptability
• Presentation skills