Kundai Manjonjo

Experienced Customer representative and Office Administrator

A versatile professional able to adapt and provide excellent customer service,
looking for a position with a larger organization and growth opportunities.
Passionate about developing positive relationships with guests and
improving customer satisfaction by offering exceptional service and facilitate procurement and execute administrative tasks

Last Resume Update April 29, 2024
Address Sharjah, United Arab Emirates
E-mail kundaimanjonjo@yahoo.com
Phone Number +971581534909

Experience

Impact Hub
Hub Coordinator
Mar 2024 - Current

1. Spearheaded operations of the project co-working space, including project participant management, event planning, and facility maintenance.
2.Supervised all sales activitues and decreased handling time by 60% customer service agents
3. Build and maintained positive experience whilst assisting in the revision of the project log frame matrix, particularly in the areas of performance indicators for the team.
5. Assist in developing the framework for the Digital Skills 4 Youth Programme, ensuring the programme targeted for youth development has the well being of the participants.
6. Facilitating training for young people on digital skills including Cyber-security, IT Support, Artificial Intelligence and Digital Marketing.
7. Develop baseline data for each project component reviewing the quality of existing data in the project subject areas.
8. Provide counselling for the young people enrolled in the programme

United Nations Devlopment Programme (UNDP Zimbabwe)
Public Information Officer
Sep 2020 - Dec 2023

1. Responsible for sufficient engaged stakeholder management
with in-line ministries and civil societies through organizing meetings and workshops..
2. Supporting disaggregated data collection and compilation of records.
3. Handling administration and communication for business development within the organization..
4. Programmed community awareness activities in relation to Covid-19 within institutions, ensuring absolute compliance through water and sanitation hygiene to achieve social & behavioral change.
5. Designing and coordinating training sessions for vendors and out of school youths within food markets with financial literacy and
better management of micro-businesses.

Kamlish Microfinance
Administrative Assistant
Aug 2018 - Apr 2020

1. Responsible for taking incoming calls, welcoming guests and scheduling appointments.
2. Facilitated seniors calendars with clients.
3. Coordinating and maintaining a filing system database.
4. Writing emails, correspondence memos and assisting in preparation
of monthly reports.
5. Handling petty cash

Education

Women's University in Africa
Bachelor of Science (Honours) Degree in Community Development
Aug 2017 - Jun 2021

Attained a 3.2 GPA

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