Professional Experience

Tata Power Company Limited, System Administrator Desktop support end user
(From Sep 2016 - Jan 9 2023)

Roles & Responsibilities:

• Microsoft office 365
• Outlook troubleshooting
• Providing day-to-day Technical support and administration to end users,
• Support & Troubleshooting all types of Desktop / Laptop related issues
• VIP Support
• AV Support
• Windows Servers 2003, 2008, 2012, 2016 & 2019
• Active Directory, DNS & DHCP Installation
• Implementation of Laptop / Desktop & all the respective application
• Networking troubleshooting basic LAN /WAN connectivity and others
• Vendor and ISP coordination
• Printer & scanner configuration and performing necessary troubleshooting.
• Providing Level 2 support to desktop management team and L1 server support for Server
• Creating and Managing Users, Group, OU’s and administration of disk management
• Resolving issues remotely using remote viewer.