Karim Elsayed Shahat Sayed             

Address: Egypt-Cairo-Nasr City- Amayer El akareya-Building 2-Gate3-Appartment 1003.

Tel: +2020793406                         Mobile: +2 01225295053 - +2 01024825242         

E-mail:  karimelsayedshahat@gmail.com

Personal Details

Date of birth: 19 October 1988.                                           Gender: Male.

Marital Status: Married.                                                          Nationality: Egyptian

Military status: Exempted.

Academic Qualifications

• Bachelor’s degree in communication & Electronics
• Port Said university, Faculty of engineering (May 2010)
• Communication and electronics department
• Overall Grade: Good .
• Graduate of MCIT 2013/2014.
• Attended and completed Ministry of Communication & Information Technology Scholarship (924 hours) network track (from 17/11/2013 to19/6/2014).

Work Experience

* IT Engineer (PIS Group).   2013 to 2014

*Network/ Voice Engineer at Sinai University.  2015 to 2018

*Telephony Incident Management Expert (Cisco L2) at Orange Business Services.  2018-present

Job responsibilities:

- Maintenance of PCs, Laptops, cameras and Cashier systems for local stores

- Installation, Design, implementation and support of the VOIP network using Cisco devices such as (CUCM-UCCX-CUC-UCCE-CME-CUC-CUE-CUEAC) servers, Voice Gateways Cisco IP phones and telepresence.

-Wireless coverage planning for Sinai University dorms

- Managing IPTV system for student Housing.

- Managing Cisco & HP switches For SU university.

Training:

- Port-Said Container& Cargo Handling Company (PSCCHC)

- NCR Egypt

Training Courses:

• CCNA Routing & switching (Cisco 2014)
• CCNA Security (Cisco 2014)
• MCSA (2014)
• Maintenance of electronic cards, From ITC (Industrial Training Council), 2010.
• IT essentials (from Cisco 2012).
• International Computer Driving license (ICDL).
• Optical fiber SDH+ DWDM (Telecom Egypt 2012).
• Advanced electronics, From ITC (Industrial Training Council), 2011.
• Communication skills (NAT 2014).

·      CCNP Collaboration (2022)

·      MS-720 Microsoft Teams Voice Engineer

·      PMP Course (OBS training).

Personal Skills:

• Language skills:
• Arabic: Mother Tongue.

-    English: Very good (oral, written, communication and report writing skills).

• Ability to work on a shifting roaster, under pressure.
• Effective motivational and leadership capabilities.
• Excellent troubleshooting abilities and experience helping clients with their technical problems.
• Adaptable and quick to learn new skills.
• Ability to handle and prioritize multiple tasks based on severity while maintaining attention to workload &following SLA regulation.
• Shift leadership skills and communicating with multiple teams.

Achievements:

=================

• Employee of the Half 2019.
• Ranked in top 3 team Performers 4 times.
• Change maker awards 7 times.
• Outstanding performance Evaluation.
• Enabling newcomers’ program (Frequent incidents & MACHXs).
• Empowerment Program for OBS

Great honor to be a member in your teamwork