Jonah Raj

customer success manager

Facilitate collaboration between business, sales, and IT teams to integrate market-driven features into products
Boost company growth through effective relationship management, increasing customer referrals
Implement data-driven action plans to enhance customer satisfaction and experiences
Reduce churn by proactively managing at-risk customers and addressing their concerns
Manage client interactions via emails and calls, using Salesforce for case management with engineering teams
Issue software licenses and provided application access and support, including password resets, using Oracle software
Produce and delivered daily and monthly performance reports to management
Lead regular team meetings to discuss updates and align on product strategies

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