HENDRY SINGH HENDRY SINGH

Technical Support Specialist L3

Technology-driven and experienced professional with 10+ years of experience in the Information Technology industry with a strong focus on Technical Support Operations, Project Management, Problem Management, and Technical Troubleshooting
Hands-on experience in analyzing information system needs, managing escalated technical issues, and ensuring rapid resolution and minimal service disruption
Strong knowledge & experience in Microsoft Windows server management, EMM & MDM server management, SQL server management, O365 Exchange, Azure AD, Antivirus server management, Network Firewall, Load balancer, NAS Storage, network printers, Datacentre management, Server assembly, RAID configuration, IT network management
Well-versed in troubleshooting network hardware and software problems while responding to customer support issues
Demonstrated capability in team management and vendor collaborations, optimizing resource allocation and ensuring top-tier service delivery
Familiarity with computer systems and their related technologies; passionate about continuous learning, staying abreast with emerging IT trends, and integrating innovative solutions that drive competitive edge
Excellent time-management, administrative, and organizational skills, with the ability to prioritize and manage multiple tasks under tight deadlines; good at developing and maintaining positive relationships with customers by providing efficient and professional customer service

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