A skilled professional with more than four years of experience in ITES/BPO industry along with the proficiency in handling the Service Requests as well as executing the verification of the Service Requests & Test cases. Adept in executing basis technical troubleshooting & fixation of bugs identified in applications. Competent in maintaining and developing a strong relationship with the clients and documenting complaints and issues as and when required. Proficient in evaluating accuracy of the National Drug Code and executing the required modifications accordingly. Expert in highlighting the bugs/issues & troubleshooting them prior to being final upload.