Fathallah ABOUNAAIM

Customer Service Manager

Provide excellent customer service both face to face and on the telephone.
 Adapt skills to meet the needs of client focused industries.
 Provide a positive input to teams and develop productive working relationships.
 Resolve problems and tackle work issues with creativity and innovation.
 Pay attention to detail to ensure tasks are completed accurately.
 Adapt a determined, flexible and friendly approach to delivering results.
 Use self-motivation to remain focused and organised under pressure.

Last Resume Update August 1, 2022
Address Dubai, United Arab Emirates
E-mail fathallahabounaaim@gmail.com
Phone Number +971506985745

Experience

CCFA Cabin Crew Training Centre
Customer Service and Hospitality Coach
Apr 2009 - Jun 2022

 Coordinated Hotel Receptionist training with ANAPEC (National Agency of Employment
and Competencies Promotion)
 Provide Soft Skills Initiation
 Conduct personality building workshops
 Teach Intermediate English to French and Arabic speaking students
 Teach students how to improve their speaking, reading, writing, grammar and spelling skills in
English.
 Focus on Hospitality English for careers in the Travel Industry.
 Teach Aviation and Maritime English
 Teach Tourism Industry English
 Prepare trainees for airline /cruise line / hotel job interviews

Education

Cadi Ayyad University
Bachelor Degree
Sep 1996 - Jun 2000

English Linguistics

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