Fariduddinkhan Talukdar
Senior Technical Support EngineerITIL v3 certified professional with 11+ years of extensive experience in IT support and customer care service management. Skilled in maintaining IT infrastructure, resolving incidents, and ensuring user satisfaction. Proficient in SLA compliance, hardware/software troubleshooting, and asset management. Expertise in video conferencing, Active Directory Management, Exchange admin, O365 Admin, Mobile device management, and network connectivity. and inter-departmental coordination. Proven track record in team management and delivering exceptional customer support. Committed to service excellence with ITIL® Foundation V.3 certification methodology
| Last Resume Update | December 11, 2023 |
| Address | Ahmedabad, India |
| [email protected] | |
| Phone Number | 09033230462 |
Experience
Senior Technical Support Engineer
• Serve as the first point of contact for customers seeking technical assistance and support through phone, email, chat, or remote methods
• Take complete ownership of end-user issues, managing them from request submission through resolution
• Investigate, diagnose, and resolve a wide range of endpoint software and functionality problems
• Address hardware, connectivity, operating system, VOIP, email, O365 applications, two-factor authentication, VPN, and various other system and business application queries for global customers
• Ensure precise documentation, categorization, and classification of tickets, while maintaining compliance and process adherence throughout service delivery
Education
Diploma
I Have completed my Diploma in Electronics and Communication Engineering from Jamia Polytechnic, India, 2009