Employment History

Dec. 26, 2022 to present         Team Leader, WBG Operations – Payments (CCU AUH), ITMAM Services LLC, Head Office 2, Abu Dhabi

Aug. 01, 2019 to Oct. 06, 2021           Team Leader, WBG Operations – Payments (CCU AUH), ITMAM Services LLC, Head Office 2, Abu Dhabi

Jan. 02, 2018 to Jul 31, 2019  Assistant Vice President & Manager, Central Processing Services Dept., Union National Bank, H.O., Abu Dhabi

April 01, 2013 to Dec. 2017     Manager,   Central         Processing       Services      Dept., Union National Bank, H.O., Abu Dhabi

Feb. 2010 to March 2013        Senior Officer, Central    Processing     Services   Dept., Union National Bank H.O., Abu Dhabi

Jan. 2008 to Jan. 2010            Branch Supervisor (Senior Officer) Union National Bank, Ras Al Khaimah Branch

Jan. 2005 to Dec. 2007           Branch   Supervisor     (Officer),   Union     National     Bank, Ras Al Khaimah Branch

Oct. 1999 to Dec.2004             Teller, Union National Bank Ras Al Khaimah Branch

Oct. 1995 to Sept. 1999          Clerk, Union National Bank Ras Al Khaimah Branch

Jul. 1994 to Sept. 1995                       Marketing Assistant cum Clerk, Union National Bank

Jul. 1993 to Jul. 1994              Acting Supervisor, Sundries Dept., Remittance Division Metropolitan Bank and Trust Company, Makati, Philippines

Jan. 1991 to Jun. 1993            Sundries Clerk, Sundries Dept., Remittance Division Metropolitan Bank and Trust Company, Makati, Philippines

Jan. 1989 to Dec. 1990           Collection Clerk, Collection Dept., Remittance Division Metropolitan Bank and Trust Company, Makati, Philippines

Aug. 1988 to Dec. 1988           International Data Encoder, International Division Metropolitan Bank and Trust Company, Makati, Philippines

Experience

Team Leader,   WBG Operations – Payment (CCU-AUH), ITMAM Services, Head Office 2, Abu Dhabi 

• Supervised and mentored 15 multidisciplinary team members to complete the different processes of CCU, i.e. receiving all physical processed cheques in ICCS from branches, reconciliation and segregation of paid cheques and returned cheques, physical returned cheques to be forwarded to branches/RM, recording all PDC's in FCUBS, dispatching all outward returned cheques to branches/RM.
• Maximized productivity by strategically directing workflow between 15 employees over 9 hour shifts.
• Authorizes PDC recording, withdrawal and postponement in ADCB Flexcube system.
• Monitoring and answering all escalation issues related to the unit.
• Recommending to the Manager the yearly enhancement / system requirement of the unit.
• In-charge of the UAT system testing of the unit.
• Processing inward, outward and post-dated cheques in ADCB Flexcube system.
• Recommending to the Manager new project as requested by various stakeholders and also, as part of yearly assigned target.
• Forged strong relationships with stakeholders, communicating effectively and handling urgent requests, complaints and escalation issues.
• Monitored and improved team performance to ensure operational targets were met or surpassed with consistency.
• Fostered positive employee relationships through communication, training and coaching.
• Held weekly meetings to ensure consistent communication and team motivation towards productivity goals.
• Nominating staff every month to reward them for doing exceptional multi-tasking job performance.
• Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
• Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
• Completed audits and risk assessments to achieve regulatory compliance.
• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
• Conducted regular staff surveys to understand employee views of processes and operations, action feedback appropriately.
• Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
• Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
• Developed open and professional relationships with team members to facilitate effective issue resolution.
• Conducted annual appraisals, spearheading professional development initiatives.
• Integrated process improvements to optimize overall workflow and efficiency.
• Resolved escalation enquiries, disputes and complaints.

Assistant  Vice  President  and  Manager  /  Manager  /  Senior  Officer, Central   Processing  Services   Dept.,      Union National Bank Head Office, Abu Dhabi

• Unit Head in which supervises 8 staff members that works towards qualitative growth and development of Clearing Unit.
• Adds value in the strategic decision making process, business process improvement, operational control process, outsourcing process and centralization process, through leadership and membership of various cross-functional management committee’s and action teams.
• Coordinates among various business units and design cost effective solutions that meet VIP and new business lines operational banking needs in order to achieve best customer service and the minimum operational cost.
• Processes inward, outward and special clearing cheques.
• Authorizing the recording of postdated cheques and in-charge of physical archiving of the cheque.
• Processes local collection items.
• Handles inward foreign bills for collection (IFBC) and outward bills for collection (OFBC).
• Performs user acceptance test (UAT) for clearing related functions.
• Implements projects/initiatives related to clearing unit.
• Ensures job training is provided to all the staff in the unit.
• Handles UAE Central Bank ICCS to ensure smooth functioning o day to day transaction in the clearing unit.
• Coordinates with UNB ITD/UAE Central Bank for any issue / assistance related to clearing area.
• Ensures policies and procedures have proper theoretical foundation and are efficient, effective and based on best banking practices.
• Ensures user requirement for enhancements in existing system software and new system software are properly evaluated and vetted against user and business needs before they are implemented.
• Executes efficiently the customer request within the turn-around time.
• Strictly complies & keep updated with rules and guidelines e.g. SOP, UAE Central Bank rules, SLA.
• Sets specific objectives jointly with the direct reports aimed at effective implementation of business plans.
• Works towards providing the unit with an enabling environment for achievement of the dept. objectives seeking the required support/commitments from division head and respective groups and divisions.
• Monitors the activities of the units, with the objective of ensuring adherence to high standards of performance, controls and compliance with rules and regulations.
• Regularly monitors progress of the units towards achievement of the objectives embedded in their respective MBO’s, provides regular feedback to the dept. head, and seek his advice where necessary.
• Regularly monitors that transactions are processed within the guidelines of internal control/audit/compliance.
• Ensures no financial or reputational losses are made.
• Maintains & reconciles printed security items.
• Implements various initiatives and projects as assigned.

Senior Officer / Officer Branch Operations, Union National Bank, Ras Al Khaimah Br.

• Effectively manages the tellers, operation area and branch processes in medium Branch to achieve the pre-decided internal and external customer satisfaction levels and trouble free branch operations as well as fraud elimination and acceptable audit rating for branch. Replaces the Branch Manager during his leave absence / annual leave.
• Monitors and checks all teller’s transactions to ensure risk free functionality and zero errors in transactions. Ensure security of all transactions performed by the tellers and off cash supply.
• Authorizes all financial transactions done by the teller(s).
• Conducts daily checking on individual teller cash positions to ensure no difference in cash and no loss or misuse of financial instruments.
• Maintains and manages the cash movements to ensure safety and accurate distribution, to meet customers as well as bank’s requirements.
• As vault custodian, maintains and manages cash movements to ensure safe and accurate cash distribution to meet customer’s as well as bank’s requirements.
• Performs the compliance responsibilities in the branches in accordance with the Bank’s Compliance Manual.
• Conducts daily checking o ATM report to ensure proper ATM functionality, also, physical checking of ATM to be done periodically to ensure no skimming device is attached.
• Monitors the waiting queues and teller’s functions to achieve acceptable reduction in serving time, customer satisfaction as per pre-decided standards; should have good knowledge to operate all equipment’s/systems placed in the teller area.
• Develops proper coaching processes or branch tellers to maximize their effectiveness on the join and ability to track frauds and fake notes.
• Motivates, promotes and directs operations staff to meet the goals.
• Develops in-house training plan and identify concerned staff training needs to ensure awareness & compliance of banks established policies and procedures.
• Investigates all deviations and exceptions reported in the teller area by the internal and external auditors and implements corrective measures, as deemed necessary.

Teller, Union National Bank, Ras Al Khaimah Br.

• Receives and pays cash to various customers.
• Receives and prepares Foreign Demand Draft and payment order applications from customer.
• Physical balancing of ATM cash and reports.
• Sorts cash to be deposited to Central Bank.
• Checks daily cash position to ensure no difference in cash and no loss or misuse of financial instruments.
• Checks other teller’s activities to ensure correct account has been posted in the customer’s account.
• Receives clearing cheques and PDC’s from various customers.
• Cross sells various UNB products.

Marketing Assistant cum Clerk (SUPER PINOY REMITTANCE)

• Markets bank services and products mainly to the Filipino Community.
• Visits branches especially Dubai and Northern Emirates, in order to check the status of marketing the Super-Pinoy Remittance.
• Assists the Filipino clients in availing bank personal loans.
• Visits various companies who have large number of Filipino employee’s to promote Super-Pinoy Remittance and other bank services.

Assistant Supervisor / Sundries Clerk, Remittance Division, Metropolitan Bank and Trust Company Makati, Philippines

• Checks the staff’s daily activities.
• Manages the stock of USD traveler’s checks in the unit.
• Receives and verifies inward foreign remittances.
• Deals with clients in opening of foreign currency accounts.
• Prepares and verifies outward foreign remittances.
• Prepares foreign time deposit certificates of the customers.
• Prepares foreign and local demand draft.
• Verifies the signature of various customer’s foreign currency withdrawal.
• Conducts Pre-departure Orientation Seminar (PDOS) to Filipino Overseas Workers working outside Philippines.
• Investigates inward and outward remittance problems.

Collection Clerk, Remittance Division, Metropolitan Bank and Trust Company, Makati, Philippines

• Receives various foreign collection cheques in all branches.
• Consolidates all foreign collection cheques to be sent to various foreign corresponding banks.
• Sends transmittal letter to various branches for local collection cheques.
• Prepares Central Bank reports.
• Prepare schedule of all out of town cheques outside Metro Manila.
• Prepares the monthly balancing of local and foreign collection cheques.

International Data Encoder, International Division, Metropolitan Bank and Trust Company, Makati, Philippines

• Encodes various inward (Local/Foreign) remittances.
• Prepares, prints and segregate self-responding tickets (SRT’s), cheques, credit memos, local cheques, foreign demand draft and various schedules.
• Inserts various important documents in the pigeon hole to be delivered to different branches.