WORK EXPERIENCE      

Dubai International Airport | Customer Service | May 2015 – March 2020

http://www.dubaiairports.ae/

• Guiding the passengers to their relevant directions.
• Providing them information’s regarding connections, flights, gates, if their an emergency where they lost something guiding them to Lost property or police accordingly.
• If an emergency evacuation occurs guiding the passengers accordingly.
• Provide help for immigration and police with crowd control.
• Providing information regarding new services provides by Dubai airport.
• Sometimes handles the emails regarding issues happened in the areas and send reports to the higher management (Terminal Duty Manager).
• Make suggestion reports to improve the efficiency of the airport and improve the customer satisfaction which optimize the day-to-day process, make PowerPoint slides and handover to Terminal Duty Officer under the guidance of team manager.
• Work as office staff when its required. Attend the daily zonal reports, make handover reports which required next shift to follow, reply to DA mails regarding on going issues…etc
• Worked as a group leader nearly 4 years. Handles the relevant location regarding passenger issues, technical issues…. etc. and keep updated the management all the time if emergency situation arises.

 

Innodata Isogen Pvt Ltd - Sri Lanka | Team Lead / Senior Systems Administrator | 2009 - 2015 

 http://innodata.com

• Daily allocations of workload for the Team and manage Team Members to complete the tasks within allocated time frame.
• Handle US/UK Regions’ Invoice Teams.
• Provide instructions to the and guidance to achieve the daily quota.
• Handle’s the 10% of QC random from every user’s daily work.
• Send the management a report regarding accuracy of the users every weekend.
• Provide detailed report regarding what caused the errors and how to minimize it and send to the management team and training team.
• Having one to one conversation users with highest numbers of errors and give them idea of the nature of that error happens and how to avoid them.
• Worked as a team leader for US/UK invoice processing team almost 2 ½ YRS responsible for providing quality work as a team every end of the day.
• Responsible for any errors done by the team and make sure it will be not repeated again and give proper training for the particular area for the user to make it happen.

Winsys Network Pvt Ltd – Sri Lanka |as an Intern | Jan 2022 – Mar 2022

• While working as an intern learnt how to reboot Cisco routers, how to install OS into routers using images available within other routers, how to connect pc’s and routers using switches and test how the connections works

EDUCATIONAL QUALIFICATIONS

 

• Reading Professional Graduate Diploma in IT | BCS, Charted Institute for IT, United Kingdom

Certificate Level – Completed

• Information Systems
• Software Development
• Computer and Network Technology

 

Diploma Level – Completed

• Professional Issues in IS Practice
• IT Project Management
• Computer Networks
• Principles of Internet technologies

 

Professional Graduate Diploma (PGD) – Reading

• Management Information Systems
• Network Information Systems
• Web Engineering
• Computer Service Management

 

• Completed G. C. E. (A/L) Examination in Year 2006

Combined Maths – S                      English - S

Physics – S

• Passed G. C. E. (O/L) Examination in 2003

Mathematics  – A                            Buddhism               – A

E Music            – A                            L. Literature           – B

Social Studies – A                            Lang & Literature – B

Buss & Acco:   – B                            English                    – B

PROFESSIONAL QUALIFICATIONS            

 

• Currently following British Computer Society (Charted Institute For IT) Final Level (April 2022 Sitting).
• Successfully completed Web Development Diploma Course at Institute for Information Technology (SLITT), Sri Lanka
• Successfully completed General English Course at Department of Official Languages, Rajagiriya, Sri Lanka.
• Successfully completed Higher Diploma in Networking and Security at WinSYS City Campus. (CCNA, MCSA 70-740, Hardware Engineering, Network Engineering)

SUMMERY OF TECHNICAL SKILLS

Microsoft Operating Systems Windows 10, Windows 7, Windows XP Web Technologies HTML 5, CSS, Java Script Microsoft Office Applications Microsoft Office 2013, 2010

soft SKILLS        

• Excellent interpersonal skill, ability to face any situation occurs and developed strong working relationship with colleagues and management.
• Dealing with stressful situations with calm and a professional manner.
• Result Oriented Team Player.
• People person who likes to getting to know new people from various cultures.

Hobbies & Interest

 I enjoy socializing with my friends and family. Especially traveling and photography one of my favorites. Photography helps me to release myself in a manner where it will cure my soul and thoughts which will helps me work without troubled mind.

NON-RELATED REFEREES

Mrs. Ashjan Ahmed Al Matrooshi

Duty Manager - Dubai Airport Terminal      

Terminal 3, Dubai Airport

Dubai, UAE.

Tel: +971 506550160

Email: ashjan.Almatrooshi@dubaiairports.ae