Dear Hiring Manager,
I am writing to express my interest in a suitable position within your organization. With over 3 years of progressive experience in the Health Insurance and IT Services sector and a deep proficiency in a multitude of technical tools and platforms, I am confident in my ability to contribute to your team effectively and drive results.
My current role as an IT Technical Support Technician at Carelon Global Solutions has enabled me to sharpen my technical acumen while delivering first-class support to both VIP employees and regular users. The versatility of my skill set, from administering the Service Now platform and handling high-priority incidents to leading in the war room during system outages, demonstrates my adaptability and unwavering commitment to excellence.
Furthermore, proficient in tools such as ServiceNow, Active Directory, SCCM, Mainframe, and the MS Office Suite. I am adept at ensuring optimal software and hardware configurations, which has been pivotal in streamlining operations at Wipro Ltd. and Unisys India Pvt. Ltd.
At Carelon Global Solutions, I was instrumental in implementing automation processes, which amplified organizational resources. My dedication to process enhancement was also evident at Wipro Ltd., where I revitalized IT processes and crafted accessible reference guides. Recognized for my collaborative approach, I have a proven track record of guiding team members, handling escalated situations, and ensuring that quality standards are consistently met.
Enclosed is my resume for your consideration. I would appreciate the opportunity to further discuss my suitability for the role at your earliest convenience. Please feel free to contact me at +91-9866567767. I am looking forward to hearing from you soon.

Sincerely,

Deepika Shankar
maduguladeepika11@gmail.com