Ensuring that reservations are fulfilled in a timely manner while meeting all deadlines
• Coordinating activities between incoming and outgoing groups to ensure that they are well accommodated throughout their stay
• Managing the reservations department staff, including hiring new employees as needed
• Organizing and overseeing all reservations activities including making sales calls and soliciting new business
• Assisting clients with special requests or problems with reservations or accommodations
• Ensuring the accuracy of information in company databases related to client data, reservations, payments, and other records
• Working with marketing staff to develop new products or services to meet customer needs
• Work with the Sales and Events Teams to maximise corporate and group rates
• Maximise occupancy levels by reviewing and revising revenue strategies, ADR / REVPAR
• Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
• Communicating with clients to answer questions about their reservations or other travel arrangement
• Carry out regular training, development and management of reservations staff
• Forecasting revenue stream

• Develop and revise forecasts
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations, providing professional development and delivering recognition and reward
• Daily, weekly & monthly reports: arrivals listings, revenue report, forecast, transfers reports
• Freesell Document for all properties, which is forwarded to the Reservation
• Updating all OTA, Expedia, Booking.com, Hotelbeds, and Agoda
• Ensures ring availability balances between ERES and the properties - done 3 times a week
• Updates Special on all the OTA's and the extraordinary website • Update picture / rates on Expedia, Booking.com, Hotelbeds, and
Agoda
• Monitor failed messages, sorting out issue that is causing them to fail Create new Rates on ERES
• Update existing rates on ERES
• Add the rates to Agents profiles, to ensure that the reservation agents use the correct rate
• Create / Manage allocations
• Update the Content Manager in ERES, to extraordinary standards Log any issue with HTI that arise with the system
• Create new Rates on in Opera/Apex, and ensure that the splits are correct
• Monitor failed messages, ensuring that message get process
• Central reservations month end report per property End of Months stats
• Competitors listing for the Extraordinary Properties

(Part of the Pre-Opening Team)

• In charge of all reservations • Managing front office,
• Upload rates & special, Website, booking.com, Eres, Expedia & GDS • Online Bookings,
• Emails,
• Updating & Managing Booking.com, Safarinow.com, Eres & GDS • Telephonic Enquiries,
• Website Enquiries,
• Reservations admin
• Corporate Rates, Daily • Hotel Cash Ups,
• In Charge of the roster for front office & porters,
• Preferred rates for Agents, Pco's & Tour Operators, • Leisure
Packages & Specials,
• Monthly & Weekly reports, preparing budgets and forecasts • Work
hand and hand with the General Manager, Events,
Housekeeping, F & B department & Front office, • Process all
reservations & payments,
• Individual booking & group bookings,
• To liaise with all departments and communicate any special
requirements of individual guests
• To maintain the inventory and rates through the main channels of
distribution in order to achieve maximum occupancy and revenue

• To negotiate with clients to achieve maximum revenue profit potential while satisfying clients’ needs
• To ensure that the database is maintained with accurate records for clients, agencies and companies
• To ensure accuracy and attention to detail is maintained on all stages of reservations from the initial enquiry to the guest's departure, which includes correspondence checking on a daily basis