KNOWLEDGE, SKILLS AND EXPERIENCE
Leadership and management
 Skilled in Communication with impact, Cross-functional Leadership, Problem Solving, Continuous
Improvement
 Strong supply chain management experience.
 Successful in building highly performing teams to successfully delivery business roadmaps.
 Significant experience of leading robust quality monitoring processes.
Lean Experience
 Successful implementation of AS9100 Quality Management System to improve standardisation in business
deliverables and a step reduction in NCR occurrence.
 Various manufacturing process improvements totalling savings of £250’000 through removal of process /
production waste.
 Delivery performance improvement of 30% OTD by effective order book management, scheduling and
customer negotiation.
Aerospace Experience
 EASA Part 145 21G & 21J
 AS9100
 Manufacturing & Assembly in both technical and management activity

CAREER SUMMARY
Norjon Engineers Ltd. Key Account and Operations Manager April 2023 – present
Responsible and accountable for successful communication, liaison, project management and strategic perspective
for multiple key accounts. Linked with daily operational excellence and leadership activity in ensuring deliverable key
process indicators.
Successfully managing production flows and open order books through meticulous planning and strategic oversight,
while fostering collaboration among various teams to establish effective tactical objectives. As the primary point of
contact for the managing director, multiple customers and operational staff; possessing strong communication and
feedback skills to meet the expectations of both internal and external stakeholders is principal. Adept negotiation
abilities to ensure satisfaction among all parties involved. Handling unexpected issues, proactive problem-solving
skills, encompassing careful analysis of multiple scenarios based on factual information, data, and past experiences.
Exceptional organisational abilities and keen attention to detail in scheduling, data management, meeting budgetary
requirements and managing 30 direct reports – identifying the importance for training and development of people
and processes.

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Norjon Engineers Ltd. Senior Quality Engineer August 2022 – April 2023
Key routine activity:
• Audit preparation to maintain a high standard of customer expectation and business value.
• Implementation of internal auditing to secure improved processing and standards.
• Continuous improvement planning and implementation for ease of working and efficiency gains in line with
LEAN principles.
• Technical liaison support on quality control & inspection plan processing.
• Process and program implementation.
• New Product Introduction (NPI).
• Senior management reporting / input & output business requirements (proactive and reactive).
• Drive performance in RCCA activity.
• Conducting contract review.
• Concession creation and control.
• Determining In-Process Quality check frequencies & issuing batch check sheets, control plans etc.
• Feasibility reviews / PFMEA.
• Daily support in operational management and planning.
SAFRAN Helicopter Engines UK.
Lead – Milling, Inspection, Assembly and Test November 2020 – August 2022
Key routine activity:
• Achieving daily, weekly and monthly reviews of production to support delivery.
• Performance reviews of production (customer and product specific to drive OTD / OTIF).
• Supplier liaison and technical support for Supplier Quality Manager (Off-site supplier visits).
• Preparing result focused KPI and PI and budget reports for senior management.
• Scrutinizing technical drawings and manufacturing processes to drive innovation.
• Delegated Engineering authority to drive Continuous Improvement using Lean methodology.
• Close adherence of Route Cause and Corrective Action analysis.
• New product introduction (NPI).
• Monthly review of Quality (MRQ) and Material Review board (MRB) stake holder.
• General Planned Inspection (GPI) Audits of ALL business areas.
• General risk assessor and management of ensuring COSHH regulations are met.
• Asset maintenance.
• Mentoring staff through appraisals and SMART objectives.
Safran Helicopter Engines UK Ltd. Inspection & Bench Team Leader October 2019 – November 2020
Safran Helicopter Engines UK Ltd. Inspection Team Leader April 2017 – October 2019
Turbomeca UK. Quality Control Inspector & CMM programmer/Production Planner

July 2016 – April 2017
Turbomeca UK. CNC Programming, setter, operator (CNC & Manual Turning & Grinding, EDM Wire eroding,
Manual Milling, Lapping) June 2014 – July 2016
Turbomeca UK. Manufacturing Apprentice (CNC) September 2011 – June 2014
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QUALIFICATIONS, EDUCATION AND TRAINING
CEMAST Engineering College
Lee-on-the Solent
Hants

HNC – Mechanical & Electrical Engineering
(Distinction)
BTEC Level 3 – Mechanical Engineering (Distinction)
Fareham College GCSEs, including English & Mathematics

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Bishopsfield Road
Fareham
Hants
Po14 1NH
Other accredited training:

NVQ L1 Performing Engineering Operations
BTEC L2 Performing Engineering Operations
NVQ L3 Performing Engineering Operations

 Counterfeit Parts
 Fire Safety
 Human Factors
 Self-awareness and Motivation (Inspire)
 Communicating with Impact (Global-integration)
 FLM (First Line Management Academy)

 Practical problem solving (Instep)
 Excel Training (PETA)
 Power BI (QA)
 CAD CMM Programming (Status Metrology)
 Designated Supplier Quality Representative
(DSQR) Training (Hydraulic Power units)
 EASA Part 145 Training (Baines Simmons)