• Processing all types of payments in MTI Investigations. supporting team in other queue’s like Return of funds & Compliance cases (SMRF) to maintain daily SLA’s
• Checking all the payment related applications (CIF, GMG, GPS, GPI, SFE TLM etc.) and providing First call resolution
• Clear understanding of payments and Swift message types
• Handling Query on calls and escalations from Regional Managers on a timely manner Be compliant on calls which was evident from nil compliance Violations

Provided resolution to customers query and at the same time collected on delinquent accounts to resolve delinquency

• Taking decision on calls
• Auditing Accounting entries on daily basis

Additional Responsibilities:

• Handling escalated calls to resolve complex customer issues, which allowed me to display sound process knowledge and good communication skills.
• Training new joiners in team to improve their process knowledge by taking process refreshers and conducting tests.
• Always believed in “Leading by Example” in terms of keeping  myself updated with the process knowledge and performance, which led to my peer group looking up to me for any process related information and for any advice on improving their