Athira Sreejith
Experience Customer Service Professional in Banking & Hospitality
- Performance-driven professional with more than 9 years of rich & extensive experience in Customer Lending Services, Quality Health & Safety Environment, Food Safety, and Customer/Client Relations, Operations in industries like Financial Services (Big4), Banking, Hospitality & Aviation sectors
- Gained experience of improving customer service, creating engaged customers and facilitating organic growth through understanding the customer’s needs & requirements
- Expertise in taking ownership of projects & delivering the key objectives in a timely manner
- Exceptional talent in creating interesting conversations with customers & clients as part of retention programs for business requirement
- Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards
- Maintained strong relationships with diverse internal partners including financial services advisors, private bankers and service representatives
- NEBOSH-certified professional; monitored compliance to policies, standards and procedures – Planned and assisted in internal & external audits and inspections governed by UAE regulations & ADNOC Standards.
- Directed and handled the identification of HSE hazards, evaluated risks for all activities and developed Standard Operating Procedures, documented the SOP manual from scratch, key role in finding training needs in staff and adhering to UAE’s regulations in QHSE & food safety, flowchart to manage and reduce these risks
- Planned internal & external audits for NCs and ensured their closure with effective error-proofing; maintained requisite documents as per industrial norms, UAE regulations as well as ADNOC standards
- An innovative & creative professional with strong planning, communication, interpersonal & negotiation skills
| Last Resume Update |
December 24, 2022
|
| Address |
Abu Dhabi, United Arab Emirates |
| E-mail |
athira.mohandas91@gmail.com |
| Phone Number |
0553391480 |
