Dedicated professional with 8+ years of progressive experience in banking and mortgage industries, specializing in risk management, legal process management, and customer relationship management. Expert in navigating complex legal frameworks, enhancing customer experiences through meticulous complaint management, and leading process improvement initiatives. Demonstrates a robust analytical skill set, adept in error analysis and implementing systematic reporting mechanisms. Adept in using MS Office application including Word, Excel and PowerPoint. Known for delivering assignments within stringent deadlines while maintaining high-quality standards. Committed to fostering robust stakeholder relationships and driving operational excellence across global banking operations.