ANISH MENON

Mobile               : (+91) 7040 244 967

E-Mail               : anishmenon1410@gmail.com

LinkedIn            : www.linkedin.com/in/anish-sunil-menon

Skype                 : live:.cid.5f290108de06a9b5

Personal Details

Gender: Male | Nationality: Indian | Date of Birth: 10-Apr-1991 |

Address: Royal Glory, Wakad, BHumkar Chowk, Pune -411057, India

Passport Number: T3292197

SUMMARY

• Insightful and technically sophisticated professional with 8+ years of accelerating experience in the IT Industry
• Leveraged expertise in diagnosing technical issues, resolving complex technical issues, and providing world-class customer support services
• Adept at Security Maintenance, Troubleshooting, Bug Fixing, Project Management, Quality Assurance, UAT Testing, System Testing, and Root Cause Analysis
• Skilled proficiency in working with Relational Database (RDBMS) Technology, SQL Query, Comparison, Joins, Aliases, Functions, Tables and Views, Data Type, Programming, etc.
• Prominent leader in driving cross-functional teams and improving the workflow/productivity of the organization
• Excellent team player with good verbal & written communication, analytical, critical thinking, and problem-solving skills

SKILL SET

Security Maintenance | Troubleshooting | Bug Fixing | Project Management | Quality Assurance | UAT Testing | Analysis & Testing | ETL Procedures | Root Cause Analysis | Technical Support | Team management | Relationship Management | Sanity Checks | Requirement Analysis | System Testing | Deployment |

XERIENCE

TECHNICAL SKILLS

| ITIL Foundation | Relational Database (RDBMS) Technology | Operating Systems: Windows (client & server platforms) | MS SQL:  SQL Query, Comparison, Joins, Aliases, Functions, Tables and Views, Data Type, Programming

Professional Experience

Product Support Analyst | Eversana Pvt Ltd, India                                                                 Apr 2021 – Ongoing

• Heading the team by providing level 1 & 2 support to enhance business processes and deliver quality products
• Building liaison with the team members and motivating them to accomplish the projects on time
• A key player to interact with clients, drive SLA, and ensure the expected deliveries are met promptly
• Well-versed in performing sanity checks in the production environment, executing data load via ETL procedures, and driving automation using Excel/Macros/CSV, etc.
• Authorised in charge to execute the first level of analysis, and perform tests in the QA & UAT environments prior to production deployment/client confirmation
• Testing the Application software or the environments like UAT, QA, PRODUCTION
• Adept at testing from the ground level, creating different scenarios and checking all the Impacts, and assessing if any data are affected in tableu reports or to the application
• Involved in testing the Networking Browser within the setting page and with various browsers
• Performing smoke tests on all the elements and Regression tests on the application within the given format

Technical Support Engineer | Quess Pvt Ltd, India                                                               Aug 2020 – Mar 2021                                                 

• Profound experience in handling the functional & technical aspects of the product suite, and interacting with the development/clouds team in the brainstorming sessions to enhance the applications
• Adroit at testing & recreating client issues, and identifying the root causes of issues using the Freshdesk tool
• Vital role in monitoring & rectifying the client issues through support procedures, and ensuring the issues are solved promptly as per the Service Level Agreements (SLA)
• Dexterous in documenting the issue resolutions, and obtaining client confirmation for support case closures
• Deft at logging tickets with the Cloudops team during system downtimes, and providing workarounds on time
• Actively participated in ongoing system training, knowledge transfer sessions, and transition support meetings
• Well-versed in upskilling the team’s knowledge of project implementation, supporting logs, testing, tracking, coordinating deployment activities, performing system testing, and achieving successful upgrades.
• Active involvement in the client status meetings to review & address open issues, manage client expectations, develop positive relationships and achieve client retention

Support Consultant Associate | ALLSCRIPTS, India                                                                 Apr 2016 – Jul 2020                                                  

• A pivotal player to assist the customers in troubleshooting and resolving complex product problems/issues
• Adept at diagnosing and rectifying customer queries/issues related to system configurations/setup, product functionality, and bugs/enhancements
• Contributed to tracking & documenting inbound support requests and ensuring proper notation of customer issues
• Dexterous in documenting problems & solutions with keen attention to detail and providing lower-level support to address customer/product problems
• Communicated with the product development department to enhance the current design and identify the problems with the existing designs
• Hands-on experience in analysing product/service issues, providing support to customers through various mediums (telephone & Internet), and rectifying the problems promptly

EDUCATION

2014     Bachelor of Commerce | Pune University, India

MAJOR ACCOMPLISHMENTS

• Received appreciation from the client, management, and team for delivering on-time projects, Quess Pvt Ltd
• Appreciated for Delivering time support and excellent work on understanding the application in short spam, EVERSANA

PROJECTS

• E-commerce: Pharmacy- eapteka.ru, doz.pl, wer
• Technical: Wancry, PSR, Microsoft Patch update,SSO License update,Windows Patch Update
• Tools: SFDC, SNOW, FRESHDESK, JIRA Portal

TRAINING & CERTIFICATION

• Certified in SQL, SkillNation, 2019
• Certified in ITIL Foundation V1, AXELOS, 2018