Amitab Banerjee
Experienced Operations and Technical Support LeaderA seasoned professional with 23 years of experience in Customer Operations, Technical Support, Business and Quality Operations, and Delivery Management. Demonstrated expertise in Program Management, Vendor Management, Technical Presales, and Solution Architecting within the Telco, Media, and Utility domains. Recognised for driving strategic process improvements and operational excellence in multinational settings. Adept at managing distributed teams and interfacing with key stakeholders and senior leadership.
| Last Resume Update | December 2, 2023 |
| Address | New Delhi, India |
| bamitab2023@gmail.com | |
| Phone Number | 08586968604 |
Experience
Senior Delivery Manager
• Transitioned and managed End-to-End delivery, operations and support of OTT/IPTV multi-year Managed Services and Support contracts globally, with revenue exceeding $25 million annually.
• Led large teams > 100 in delivering complex global customer multi-vendor integration programs within scope, timelines, and budget.
• Spearheaded real-time administration and prioritisation of incidents and bug queues, ensuring swift and efficient resolution.
• Developed an organization-wide handover checklist to improve project-to-support transitions.
Education
MBA