Dear Hiring Manager,

I am writing to express my keen interest in bringing over 16 years of expertise in IT Service Management to your esteemed organisation. Having gained extensive knowledge and experience from working with global corporations like Standard Chartered Bank, IBM, TCS, and AstraZeneca, I am confident in my ability to contribute significantly to the technological progress of your company. I have recently reviewed your company's accomplishments and direction in the market, and I am impressed by the innovative strides your team is making in the IT sector. My experience and dedication make me a valuable asset in enhancing and aligning IT processes with your company's goals.

Throughout my professional journey, my focus has consistently been on creating and perfecting ITIL and ITSM processes that align with and drive organizational objectives. In my recent role as a Senior Consultant - Problem Management at AstraZeneca, I have spearheaded the management of all problem lifecycles, ensuring meticulous diagnosis and resolution in line with global best practices. I've also taken the initiative to introduce and refine several Problem Management protocols, resulting in more efficient and streamlined operations.

Furthermore, my education, a Bachelor of Engineering in Information Technology from Anna University, provides me with a solid foundation that I've built upon with practical experience.

I am proud to have achieved several milestones in my career, such as conceiving an ITIL-centric problem-resolution strategy that led to an 80% reduction in recurrent IT incidents and pioneering the development of a Known Error Database (KEDB), which has substantially improved our Service Desk's resolution rates. These accomplishments highlight my commitment to maintaining and improving the IT Service Management landscape.

Furthermore, my ability to handle multiple tasks while fostering relationships with high-level decision-makers and clients from diverse cultural backgrounds makes me confident that I can seamlessly integrate into and thrive in Dubai's dynamic work environment.

Considering Dubai's status as a global hub for technology and innovation, I am excited about the possibility of joining the workforce there. I am certain that my professional journey, rich in experiences across the banking and pharmaceutical sectors, coupled with my passion for technological advancements, would bring value to your organisation and the broader IT industry in Dubai.

Please find attached my résumé, which provides more detailed information about my professional journey. I would greatly appreciate the opportunity to discuss how my experience and skills align with your company's needs. I look forward to further discussing my qualifications for this position with you. Please feel free to call me at +91-9176 669 905 or reach out to me at ajishrajan86@gmail.com.                                        

Thanks for your time and consideration

Yours sincerely,

Ajish Rajan