Abhishek Chanayan
- A dynamic and results-oriented Customer Service and Sales Professional with over 5 years of experience in the healthcare, telecommunications, and chemical industries.
- Demonstrated ability to drive revenue growth, manage key accounts, and deliver exceptional client service across diverse sectors.
- Proficient in designing and implementing robust sales strategies, managing stakeholder relationships, and leading teams to achieve business targets.
- Highly skilled in upselling, cross-selling, and maintaining client relationships through effective communication and disciplined, analytical approaches.
| Last Resume Update | August 6, 2024 |
| Address | Dubai, United Arab Emirates |
| chanayanabhishek9@gmail.com | |
| Phone Number | 0547800224 |
Experience
Customer Support/ Sales Executive
• Played a pivotal role as a team coach, facilitating hurdle sessions to bolster team support.
• Regularly updated the team on the latest market dynamics pertinent to their portfolio.
• Effectively promoted Verizon's products and services.
• Excelled in client management, achieving high customer satisfaction scores and aiding in client retention.
• Addressed and resolved customer issues, escalated complaints, and enhanced product value, contributing to business revenue.
• Undertook research to enhance customer self-service and package customization, provided exceptional customer support, and strategically upsold to meet sales targets, ensuring client service and contract renewals.
Customer Support/ Sales Executive
• Served as a Customer Support and Sales Executive.
• Handled complex customer queries, resolving issues to ensure customer satisfaction and provide an exceptional experience over the phone.
• Consistently exceeded monthly sales targets.
• Managed multiple roles including Sales and Marketing Executive, Maintenance Manager, and Quality Manager.
• Provided technical assistance for all SKY telecom products.
• Upgraded clients' packages through customization of various products and services, contributing to revenue generation and business growth.
• Made outbound calls to generate new leads, maintained and followed up through various channels, and closed sales.
• Conducted market intelligence and competitor benchmarking exercises to keep management informed.
• Identified, developed, and executed sales strategies to meet targets, utilizing timely follow-ups through emails, web chats, cold calling, LinkedIn, etc.