Shivon Thadhani
IT Support EngineerCareer Objective
To seek a sound position in a dynamic organization with the aim to contribute towards organizational success and work enthusiastically with a team to achieve organizational goals.
Skills & Abilities
- IT Support Professional with over 13 years of experience in IT field.
- Well experienced in supporting various operating systems & application’s.
- Windows Server 2003 / 2008 / 2012 installation & administration. (Active Directory, DNS, DHCP, File & Print Server, TCP/IP)
- Windows XP / 7 / 8 / 10 installation & administration.
- Hands on experience in installing and maintaining servers, desktop and laptop, wireless device environments as an onsite engineer as well as through e-mail and telephone using corporate remote support tools.
- Configuration / Troubleshooting of Printers
- Support & Administration of Antivirus Solutions
- Microsoft Office 365 Administration. Support and Configuration.
- Handling help desk-initiated tickets to solve internal IT issues and escalation.
- User training / awareness, problem solving and in depth analyzing of reported problems.
- Handling LAN / WAN based issues.
- Experience of communicating with third party vendors.
- Diagnostics, maintenance and repairs of all IT hardware.
- ERP Application Support.
- Good communication skills, quick learner, confident, hardworking and excellent team player.
| Last Resume Update | February 2, 2019 |
| Address | dubai, United Arab Emirates |
| shivonthadhani@hotmail.com | |
| Phone Number | +971506447096 |
Experience
IT Support Executive
• Serving as the first point of contact for customers seeking technical assistance over the phone or email.
• Hands-on experience with computer networks, network administration and network installation
• Installation & Administration of Office 365
• Installation & Administration of Exactly ERP Software
• Data Recovery
• MAC OS X Support
• Troubleshooting Windows XP, 7, 8, 8.1 & 10
• Installation & Operation of ESET Security Manager
• Installation & Operation of ESET End Point Antivirus
• Creating users, assigning user rights, Managing password policies in Exactly ERP
• Installation & Administration of Acronis Backup Solution
• Support & Administration of (Firewall) Sonic wall TZ500/TZ300/TZ400
• Sonicwall (Firewall) License Renewal
• Installation & Administration of Sonicwall VPN Connections
• Installing and Configuring computer systems
• Diagnosing and Solving hardware/software faults
• Remote Desktop Troubleshooting
• Responsible for the management of the organization’s email accounts
• Backup of Windows Server 2012
• Backup of Focus 8 ERP Accounting Software
• Backup of Exactly ERP Accounting Software
• Installation & Configuration of Windows 7,8/10 Operating Systems
• Installation & Configuration of Wireless Networks (Routers, Access Points)
• Installation & Configuration of Go Daddy cPanel Email
• Installation of Cisco 16-Port Switch
• CCTV Camera Monitoring
• Installation of Epson LQ-690 Dot Matrix Printer
• Installation and configuration of network Printers
• Outlook configurations and support
• Software installations such as MS- Office, Acrobat Reader, email client & antivirus on desktops and virus removal
• Configuration / Troubleshooting of Printer, Modem, Scanner
• Responsible of all IT Purchases of Hardware & Software
• Liaison with IT Vendors
• Windows Server 2012 Active Directory Management
• Installation of Focus 8 Accounting / ERP Software
• Installation of Tally Accounting Software
IT Support Technician
• Deployment of IT Hardware PC’s, Printers, Scanners, Fax Machines etc.
• Knowledge & Operation of Emirates Self-Check in Systems
• Installing new systems for all employees
• Preventive Maintenance of various types of computers, printers & kiosks
• Conducting site surveys, installations, general fault rectification and replacing of faulty equipment
• Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels.
• Responsible for providing high level of support to team members and business users in order to achieve consistent customer satisfaction
• Responsible for providing superior customer service to the customers and help increase customer perception and satisfaction, minimizing system downtime and ensuring a rapid restoration of service.
• Documentation and Reporting
• Installation, Operation, Configuration & Upgrading of Lenovo Laptops, HP Printers / Scanners etc.
Education
B.S.C. (Hons) in Applied Computing
B.S.C. (Hons) in Applied Computing