• greet customers politely as they enter the restaurant
• show customers to their tables
• present menus to customers
• maintain an up-to-date working knowledge of the menu items and daily specials
• take food and beverage orders accurately including any special requests
• work with kitchen staff to process and expedite food orders
• pre-set table for the orders
• deliver and serve food at tables
• use established food handling and serving techniques
• ensure customers are satisfied with their food orders, beverages and service
• upsell food and beverage items throughout the meal
• monitor customer's needs and promptly handle requests
• handle customer complaints in a polite and professional manner
• maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
• re-set and prepare table for customers including decorations, condiments, napkins, utensils
• maintain a clean and organized service area
• dispose of trash according to established procedures
• perform any side-work as requested
• comply with safety, health and hygiene policies and procedures.