Responsibilities:
Provide technical support to subscribers’ fiber-optic lines and copper and interactive TV service.
• Provides customer service and customer complaint resolution through phone calls, chats and emails
• Manages and juggle all three services at the same time
• Books appointments for mailbox installations
• Raises inquiries about shipments and mail with delivery services
• Deals with customers’ enquiries regarding deliveries specifically for government institutions and companies
• Interacts with customers regarding payment services like traffic fines, etc
• Obtains client information by answering telephone calls; interviewing clients; verifying information
• Determines eligibility by comparing client information to requirements
• Establishes policies by entering client information; confirming pricing
• Guides clients by explaining procedures; answering questions; providing information
• Maintains communication equipment by reporting problems
• Ensures and exceeds quality results by adhering to standards and guidelines; recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities

I. I- Swap Testing
Responsibilities:
-performing SSV using GENEX probe for Huawei BTS
-prepare and submit the SSVR for site Acceptance
-Pre and Post Swap Testing 2G and 3G
-Cut-Over Testing for 2G and 3G (SFT)
II. II- Site Engineer in Oman from 1\11\2012 till 13/2/2013.
Responsibilities:
-Work in Omantel 3G Swap Project (Huawei NodeB 3812E & 3900).
-Swap BTS and connect jumper cable and cable alarm.
Projects
NAWRAS OMAN Swap project from Huawei to Huawei (Drive Tester) Pre and Post Swap Testing 2G and 3G using Tems-Investigation AND GENEX probe for Huawei.
Software Used
• Huawei Tools: GENEX Probe 2.3
• Ascom Tools: TEMS 11.04
• RF related Tools: Google Earth and MapInfo _Professional _9.0 & Global Mapper.v11.00

(Faculty of engineering science) in Sudan
Responsibilities: at (Electrical & Electronic Engineering Dept)
-Teaching assistant at Electrical & Electronic departments
Responsibilities: at (Communications Systems Engineering Dept)
-Teaching assistant of Subject on Mobile telecommunications systems.
Previous experience in the following Subject:
1. Microprocessor 2. Matrixes 3. Microprocessor Applications 4 Vectors 5. Statistics and Probability 6. Mobile communications 7. Antennas 8. Entrance computer 9. Control systems 10. Digital communication system 11. Power Electrons 12. Matlab13. Digital signal processing 14. Logic circuits & Logical (Digital) Design 15. Renewable Energy Systems16. Qbasic & DOS 17. Numerical Analysis
In addition the following materials can be taught:
1. Computer networks 2. Operating systems 3. data communications
4. Transmissions systems 5. Digital communications 6. Satellites communications 7. Switching & traffic theory 8. computers organization
-Trainer at computer lap, Electronic lap, and Electrical machines lap.

Responsibilities: at (Giad battery factory) in Sudan
-Maintenance ,performance evaluation , cost evaluation reports
-Electrical Maintenance

Graduation Project. EVALUATEION OF THE ADAPTIVE MODULATION CODING IN WIMAX NETWORK PERFORMANCE

Faculty Engineering Sciences