Curriculum Vitae - (IT Admin / Software Quality Assurance)

GANGA PRASAD A.S
UAE Contact # : 0553398963 / 0525952956
Address: International City, Dubai UAE.
Email: ushagangaprasad@gmail.com
Skype ID: ushaganga1

________________________________________CAREER OBJECTIVE
To gain a dynamic and challenging role in the area of IT that will offer best opportunity for further development of my abilities, skills and knowledge in an established firm with long term career growth possibilities. In addition, I am eager to contribute my creativity and hard work towards the success of your company.

PROFILE

4 Years of UAE experience in IT field as an Information System Specialist (Business Analyst) in ERP system Implementation, ERP Technical Support and IT Admin Support.

3 Years of experience in Software Quality Assurance field as a Program Analyst in Debugging USA Projects – Automobile & Insurance.

EXPERIENCE SUMMARY

Current Experience: Technical Manager & Support for Eleed ERP Application in Screen Software DMCC (Russian based Software Company) - JLT Cluster C, Dubai UAE (Jan 2018 Till Date)

Previous Experience:

Information System Specialist (Business Analyst in ERP System Implementation) and IT Admin support for Ajman Holding Group (Ajman Ruler’s Firm) - UAE (Sep 2015 to Nov 2017)

Program Analyst in Software Testing/Debugging/Quality Assurance, Cognizant Technology Solutions, CTS (US Based IT Company), Coimbatore, India (3 years - Nov 2011 to July 2014).

ERP TECHNICAL MANAGER
Screen Software DMCC, JLT – Dubai, UAE.
Perform daily and monthly operational tasks;
Handle users’ support requests and ensure a timely and efficient service
Develops and presents training materials for end users
Generate and update ERP technical and business documentations
Assist in customization of ERP applications to satisfy business needs
Thorough understanding of ERP subsystem in order to assign appropriate system access to users at different levels across the institution
Assists in developing procedures to ensure integrity of ERP system and databases;
Perform other job related duties as assigned.
Proficient in Working CRM Applications for maintaining Customer Data Base & Retrieving MIS & Management reports for C – Level Executives.

IT ADMIN SUPPORT
Ajman Holding - UAE
Networking Support- (CCTV, PABX, Access Control, Biometrics System installation, CUCM, and Server administration), LAN, WAN.
Routing, VPN & Firewall settings configuration.
Troubleshooting Windows & Mac operating system
Database Backups for ERP Systems, Websites, and Servers.
Trouble shooting, configuring emails, and setting up workstation for all BU’s of Ajman Holding Group.
Raising IT Tickets and resolving them. Updating the same in ERP Systems.
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
Managing and reporting on allocation of IT budget.
Website Modifications using Word press.
Procuring IT Assets to organization based on the corporate technical specifications and needs.
IT Asset tracking for the Ajman Holding group companies.
Configuration of NAS & Cloud Backup
Assisting co-workers with every day, IT needs.
Setting up new users and management of security, passwords and backup.
Monitoring of the Internet and email usage of company employees.
Collection of IT usage statistics.
Install and test computer-related equipment
Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when required.
Complete general IT administrative tasks.
BA (BUSINESS ANALYST) – ERP SYSTEM IMPLEMENTATION SUPPORT
Ajman Holding – UAE

Business Analyst in gathering requirements of Ajman Holding Group Business units for supporting the implementation of ERP Solutions.
Assisting with the business case.
Translating & simplifying requirements.
Requirements Management & Communication to the ERP development team.
Analysis of complex and strange requirements from Business units of different verticals such as (Real Estate, Advertisement, Event Management, trading (Oil & Fire-fighting systems), Chartering of Ships/Vessels, Rental Management (Oil Tanks & Building), Boat Tourism, & Candle Manufacturing.
Major Role in generating the workflows and reviewing the same from implementation team for the BU requirements.
Assisting in training of new ERP System to colleagues and staffs of Ajman Holding.
Liaising with Finance Team for Master data and Reports formats preparation.
ERP Hardware Server Maintenance and data Backup monitoring.
Scheduling Client and Implementation team meetings for the ERP system technical study.
Review of BPD – Business Process Doc submitted by ERP team for each BU’s or Verticals.
Communicating the changes required in BPD to ERP implementation team for our company.
Installation and Gap analysis (Change in requirements) of ERP system in client machines

QUALITY ASSURANCE – SOFTWARE TESTING (PROGRAM ANALYST) - (NOV 2011 – JULY 2014
Cognizant Technology Solutions - India
Project #1

Title : PAS (Policy Administration System) Auto Interface Testing
Client : AAA Insurance - USA
Operating System : Windows 7
Tools : QC, SOAP UI, MS Excel Macros.
Team Size : 4
Role : Team Lead
Period : October 2012 - July 2014

Project Objective: Testing the various upstream and downstream interfaces which are integrated with the PAS.

Project Description: The project is mainly concerned with the services that have to be provided by the interfaces that are connected with the PAS Database to the respective Insured’s policyholder and to the external systems of PAS.

Project #2
Title : New State Build Out
Client : Liberty Mutual - USA
Operating System : Windows 7
Tools : HP ALM, QC.
Team Size : 10
Role : Team Lead
Period : June 2012 – Oct 2012

Project Objective: To give a quality enriched software by providing a defect free application with the help of efficient tools.

Project Description: The project is mainly concerned with testing the ‘Safeco’ application for various LOBS like Auto, Condo, Motorcycle, Home, Watercraft, Renters. Which is released by our client side and further enhancements i.e) Regression testing are also covered here.

Project #3
Title : ECLPS Production Support Testing.
Client : Liberty Mutual - USA
Operating System : Windows 7
Tools : Clear Quest, QC
Team Size : 14
Role : Team Lead
Period : March 2012 to June 2012.

Project Objective: To give a resolution to the defects tickets rose by the client team.

Project Description: The project is mainly concerned with the services that have to be provided by the Production Support Team to the client side when any enhancements or defects are happened.

Reviewed and analyzed Business Requirements and Functional Specifications from Client to understand functional and technical requirements.

Analyzed changes and identified the areas of the application to be regression tested.

Wrote Test Conditions, Test Cases in line with the prescribed methodology and the organization standards.

Developed Manual test scripts for different test scenarios covering all aspects of project functionality using HP Quality Center.

Loaded Test Conditions, Test cases in to the Quality Center and prepared the Requirements Traceability Matrix.

Worked with the business analysts and development team to produce testing deliverables including: Test Strategy/Plans, Test Cases/Scripts, Test Execution Results and Defect Logs.

Performed System Testing, Integration Testing and UAT Testing.
Logged and maintained defects and reported defects/metrics to Management; also prepared monthly & weekly status reports.

Participated in the identification, entry, tracking, reporting, and verification of defects in HP Quality Center.

Wrote SQL Query to extract data from various database tables for testing purpose.

EDUCATIONAL QUALIFICATION

Academic
B. Tech in Information Technology(IT) at Tamil Nadu College of Engineering, Anna University, Coimbatore, Tamil Nadu, India with 90 %.

Technical
Hardware/Platforms : MAC / Windows 98/XP/2000/7
Software testing tools :Q.C, HP ALM, QTP, SOAP UI, Mainframe.
Programming Languages : C, C++
Databases : MS-Access, Oracle 8i, SQL.
MS Apps : Knowledge of Microsoft suite.
(Word, Excel, Outlook, and PowerPoint)
ERP S/W : Eleed ERP, FOCUS, & Real Soft ERP Solutions

CERTIFICATION
CCP in software Testing and External ISTQB (International Software Testing Quality Board) Certification.
CCP in General Insurance examination from Cognizant.

PERSONAL DETAILS
License Holder : UAE – Driving License – Ajman, and owns a Car.
Age & Date of birth : 28 & 11 February 1989
Visa Status : On VisitVisa
Notice Period : Available Immediately.
Nationality : Indian
Languages Known : English, Malayalam & Arabic (Beginner).
Marital Status : Single
Passport Number : J6941381

REFERENCES;

Mr. Sami – Strategic Sales Manager – Screen Software DMCC
Contact #: 0551017216

Ms. Ritika – System Analyst – Screen Software DMCC
Contact #: 052 244 1979