Mubarak Ali

System Administrator

The positions that I have held, as listed in my attached résumé, have given me the experience that denotes me as a strong candidate for this position with your company. Throughout my 8+ years’ experience as a System Administrator and System Engineer, I have successfully provided strong support and guidance to staff members, while implementing efficient and innovative technology solutions to the complex issues facing my employers and staff. In addition, I helped ensure that each company’s daily operational aspects were conducted in a highly professional manner and adhered to corporate standards, industry regulations, professional ethics, and applicable laws.
Highlights of Relevant Experience:
• Developed and implemented custom system solution during time at Rak Ghani Glass.
• Created extensive maintenance regimen and Standard Operating Procedures for IT staff.
• Maintained highest level of System security based on most current IT security trends.
• Established SOP for network performance, Data Protection and troubleshooting tuning that was followed by of IT Department.
• Developed and implemented security updates in accordance with the latest industry trends.
• Lead critical business/technology analysis, testing, network administration and process improvement strategies resulting in improved efficiencies, higher quality, cost containment and increased functionality.
• Provided virtual online and over the phone technical support for Linux, Mac OS, Windows servers (Active Directory, DHCP, DNS, Hyper-V/VMware etc.), network security and stability in virtual infrastructure environments and desktop and server software installation and enterprise desktop configurations.
• Managed many user environments and supported numerous users, performing systems administration for local and virtual users, printer and network shares.
• Demonstrated Helpdesk-centric support for remote users, with the ability to communicate in an effective manner and to quickly solve the reported problem, the first time.
• Earned Master’s degree in Computer Science from Virtual University of Pakistan.
• Got MCITP, MCP, MCSA, WordPress certification.
If you are searching for an experienced, knowledgeable and dedicated IT professional who will generate significant insight in client service and support, and develop and oversee successful technology initiatives, please contact me to arrange an interview. I am eager to learn more about the challenges facing your company and discuss how I will make a difference.

Last Resume Update February 11, 2021
Address Ras Al Khaimah, United Arab Emirates
E-mail mubarak.itp@gmail.com
Phone Number 0565946614

Experience

Rak Ghani Glass
System Administrator
May 2017 - Current

• Analyzing existing computer systems and making recommendations for upgrades and improvements.
• Developing and overseeing the installation of systems, which include software and hardware.
• Performing tests and troubleshooting, as well as quality assurance.
• Implementing safety procedures and data recovery plans.
• Developing user manuals, as well as policies, procedures, and safety protocols.
• Collaborating with other departments and professionals in the development of IT systems.
• Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications.
• Delegating tasks and developing budgets and work schedules. Staying up-to-date with field advancements and
• Ensuring the team receives refresher training as well.
• Configuration and implementation of OS, Virtualization, SQL server & Network devices.
• Configuration & Deployment of Disk Quota, NTFS Permissions, and domain controller group policies.
• Monitoring and making sure that the ERP application and database backup is done daily and weekly basis.
• Maintain and resolve ERP related issues on a day-by-day basis and provide training of new patches to the users.
• Implement backup of crucial systems and ERP on a weekly and daily basis.
• Supervision and installation of Indoor and outdoor CCTVs.
• Tracking latest technologies, software licenses and then integrating into the existing infrastructure.
• Provide daily support for copiers, printers, fax machines, software’s and update firmware as needed.
• Setup and supervise Email domain and website with vendors coordination.
• Installation and Implementation of RFID, meeting projectors and IP PBX system.
• Make Data backup procedure of network share drive and crucial systems.

Nayyar Group Of Industries
System Administrator
Mar 2014 - Apr 2017

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
• Troubleshoot hardware and software issues, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. Responsible for capacity, storage planning, and database performance.

ShellBird Telecom Engineering Company
IT System Engineer
Feb 2012 - Feb 2014

• Installation and configurations of OS, Servers machines, CCTVs, software’s, and hardware’s. Backup of data and critical systems and Assur user’s accessibility and network performance.
• Tracking software licenses and implementing updates/upgrades whereas needs on a daily or weekly basis.
• Troubleshoot LAN/WAN, Laptop/ PC and other user gadget problems of both software or hardware.
• Created departmental budget and updated existing computing and network infrastructure accordingly for better efficiency.
• And added new infrastructure after analysis, planning and designing as needed.
• Monitoring and managing all installed systems and intranet.
• And maintained departmental inventory. Establish, configure, test, and maintain OS, application software and system management tools.
• Oversee the development of customized software and hardware requirements. Formulate and design the security system in place to maintain data safety. Timely reporting on the log sheet for the rapid response to any glitches.

Education

Virtual university of Pakistan
Master's in Computer Science
Mar 2015 - Apr 2019

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