To work as a front Desk official in a challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my customer service skills obtained through experience a good commentator and Hotel Management
HOTEL EXPERINCE
A. HILTON HOTEL YAOUNDE CAMEROON 5 STAR HOTEL
2015-2017
Key Responsibilities:
• Obtain all the relevant information from the previous shift, including the volume of business, special guests, tasks to be clarified and to be completed and special events.
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Fully update Front Office Manager and Reception Supervisors on any relevant feedback from guests and, other departments
• Provide high level of customer service to the guest
• Attend appropriate training courses
• knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary
• Responsible for the cash inventory allocated to him, i. e. daily check, declaring shortfalls and separate calculation of tips.
• Carry out correct cashing up and adjustment of errors.
• Daily checks on the credit limit list in agreement with the supervisor.
• Accept reservations and enter these into the computer

B. RESTOURANK EXPERINCE
Bam Restaurant Dubai 2017 -2018
• Presented menus and answered questions about the cuisine, making recommendations upon request.
• Cleaning and polishing all the cutleries before serving it to the customer
• Saving of cakes, ice scream, hand burger, sandwich etc to customers
• Keeps track of all stocks and report if there is any shortage
• Accurately records, pre-checks and picks-up all food and beverage orders.
• Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
• Recommended wines and other drinks to customers.
• Preparing orders like drinks and preparing snacks, bread.
• Serving customers and reception.
• Serving in either conference rooms and doing F&B outdoors
• Wrote customers’ orders and conveyed to kitchen staff.
• Sets tables as per Outlet standard prior to guests’ arrival.
• Up-sell or promote all specials advertised in the outlet as well promoting slow moving items. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• Knowledgeable of all ingredients and prices of the food and beverage listed on the menu.
• Acquires a working knowledge of hotel, in-house facilities and local information to respond to guest questions in these areas as required.
Competencies:
• 2 years’ experience as a receptionist
• Good knowledge of language interpreter and strong communication skills
• God knowledge of Micro soft word, excel, power point, etc
• Strong communication skills, enthusiastic and flexible
• Knowledge of cashier operations
• Knowledge of hotel business operations ( reservations, venues, checking in and out time of Hotel operation)
PERSONAL SKILLS

 Excellent communication and negotiation skills in English and French
 Software operator
 Good presentation and excellent personal organization
 Comfort with shifts and physical work.
 Ability to work in a team
 Pride in achieving individual targets
 Flexibility and punctuality

EDUCATIONAL BACKGROUND

 University Degree in Buisness scinces
 Higher National Diploma in Accounting
 High school - Advance level certificate
 Sec