RAKESH DUREJA

Senior Management Professional: Laundry Operations in Hotel industry/Commercial Laundry

A principle executive ‘point of contact’ for the company accountable with 34.5 years of experience ( out of which 21 years as for Preopening of Laundries & ensuring smooth operations) in ensuring that appropriate business strategies are in place and are acted upon according to the priorities. Adept in ensuring sufficient human, financial, informational and material resources are available to carry these out.

Possess good working knowledge of laundry machines, laundry supplies, laundry operations and best practices.
Adept in managing & maintaining all laundry facilities and machines as well as managing costing, pricing, and timing of laundry services. Ensuring proper staffing forecasts, hiring, scheduling, evaluating, and training of laundry staff. Overseeing daily operation and activities in the laundry department. Setting up SOPs and ensuring the results meet the standards.

A keen strategist with expertise in managing entire business operations with key focus on top line & bottom line profitability by ensuring optimal utilization of resources. A meticulous planner with expertise in creating business plans towards successful accomplishment of the core objectives. Ability to get the best out of existing teams to win desired operational and strategic results.

 Core Competencies include:
Strategic Planning Laundry Management Housekeeping
Resource Management Process Enhancement Quality / Hygiene
Relationship Management General Administration Team Management

EMPLOYMENT RECITAL

 ‘The Leela Palace’, New Delhi Laundry Manager Nov 2011 to Sept 2018.

Was Awarded As Best Laundry Manager in 2012 by Hotelier India awards. Looked after All quality Aspects Regarding Hotel Textiles; On the Job Trainer; Laundry Operations on the whole ; Guest satisfaction standards; Advising Corporate Housekeeper in matters relating to selection of Bed/ Bath Linen, F&B Linen, Uniforms etc; Industrial Relations, Liaison with user departments, Focus on Zero defect Product - Key highlights of my working

 Diamond Fabcare Pvt. Ltd., NOIDA GM - Operations Apr 2008- Nov 2011
(Unit of Jyothy fabricare Services Ltd)

 Hyatt Regency, Delhi Laundry Manager Nov’06 – Mar’08

 Taj Bengal Hotel, Kolkata Laundry Manager Jun’06 – Nov06

 Hyatt Regency, Delhi Laundry Manager Oct’99 – Jun’06

Areas of Expertise

Strategy Planning
 Overseeing the budgeting of revenues and costs for the laundry department.
 Developing systems and procedures that achieve highest cost efficiency and guest satisfaction.
 Laying down the service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.
 Ensuring the redressal of customer issues.
 Handling he day-to-day operations, textile laundry testing of fabrics to be used for Asian Hotels.

Laundry Management
 Setting up the Big Laundry Plant and processing various laundering / dry cleaning techniques for garments.
 Handling the installation of the latest machinery, training of the laundry operators on the new machines, taking trials with new chemicals to enhance the quality of room & restaurant linen.
 Formulating the practices related to:
o Softener wash, rinse wash with different chemical formulations
o Different recipes to ensure soft and gentle wash.
 Managing washing production and dry cleaning processing activities.
 Ensuring that the quality parameters are adhered during all processes.
 Following international safety standards during various processes.
Housekeeping Operations
 Implementing the housekeeping policies and standardizing systems / processes, ensuring smooth and efficient operations.
 Checking quality of detailed housecleaning in guest rooms with particular attention to suites.
 Inspecting the public areas, rooms and the entire hotel premises for its up-keep and maintenance.
 Acting as Incharge for operations of uniform room, duty roster of supervisors and room attendants in the absence of Executive Housekeeper.

Resource Management
 Indenting & distributing the guest room supplies, ensuring minimum wastage & pilferage.
 Coordinating with the purchase department & suppliers of housekeeping cleaning agents, guest supplies & equipments and maintaining the housekeeping stores.
 Managing the inventory of supplies, linen and equipment.
 Monitoring and controlling consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies.

Team Management
 Training the staff for maximizing productivity and maintaining all relevant record regarding training.
 Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

Highlights:
 Awarded with ‘Laundry Manager of the Year- 2012’ by ‘Hotelier India Awards’
 Played a pivotal role in the implementation of ISO-14001 Certification for Laundry Department at Hyatt Regency Delhi.
 Significantly monitored the erection & commissioning of Big Laundry Plant at Noida in record 4 months, took dummy trials and tested the machines for operational efficiency.
 Holds the distinction of guiding the workers very carefully in Dec’99 in unfavourable conditions.
 Steered efforts for creating congenial work environment at Hyatt Regency - Delhi for motivating the workers, awarding the achievers due to which the department got awarded as Best Hardworking Department at Hyatt Regency - Delhi.
 Played a pivotal role in changing 20 years old machinery in the running hotel without disturbing the hotel linen supply for Rooms, F&B Linen for Restaurants & uniforms for Employees at Hyatt.
 Dexterously monitored the quality of linen washing and corrective action on having any kind of anomalies in all the hotels.
 Instrumental in guiding the training, re-emphasis of basic communication skills, standard operating procedures, etc.
 Recognised and appreciated by the GMs & Owners for contribution to the Laundry Department & Hotel.

PREVIOUS ASSIGNMENTS
Park Royal - Intercontinental Hotel, Nehru Place New Delhi as Laundry Manager from May’94 – Sep’99

Taj Group of Hotels in Taj Bengal, Kolkata as Asst. Laundry Manager from Jan’92 – Nov’93

ITC – Maurya Sheraton New Delhi as Asst .Laundry Manager from Dec’93 – May’94

Sr. Supervisor Aug’84 – Dec’91

PROFESSIONAL ENHANCEMENTS
 ISO –14001 Certification Programme held at Hyatt Regency, Delhi.
 Total Quality Management held at Taj Palace, Delhi.
 Service Excellence Programme at Taj- Bengal, Kolkata.
 Supervisory Development Programme at Welcome Group - Mughal Sheraton.
 Front Office Workshop at Maurya Sheraton Hotel & Towers.
 Hygiene & Sanitation at Maurya Sheraton Hotel & Towers.
 Guest Handling & Personalization at Maurya Sheraton Hotel & Towers.
 Body Language at Hyatt Regency, Delhi.
 Communication Skills at Maurya Sheraton Hotel & Towers.
 Customer satisfaction skills held at Diamond Fabcare Noida
 Hardcore, on the shop Floor Trainer

SCHOLASTICS
 P.G. Diploma in Business Management (Business Management) from YMCA, Delhi in 1988. Secured 69%.
 B.Textiles (Textile Chemistry) from TIT Bhiwani, MDU Rohtak in 1984. Secured 58%.

PERSONAL DOSSIER
Date of Birth : 15th May, 1962
Address : D-138, Surajmal Vihar, Near Yamuna Sports Complex - Gate No. 1, Delhi – 110092
Passport Details : Applied/ Awaited

• Notice Period Available To Join
• Last drawn package 2600US$ per month
• Expected Emoluments  Negotiable

References:

1 Naresh Kumar- Laundry Manager Taj Bengal Kolkata

Email: naresh.kumar@tajhotels.com

2 Sanjay Upadhyay Email : sanjay.upadhyay75@yahoo.com