• Oversees & maintains the administrative functions of the 2 shops (DIP and Media City).
• Attends to clients’ needs, queries and complaints. Recommends products for best use.
• Books consultation/procedure appointments and grooming appointments on the scheduler.
• Assesses products/goods usability and specifications.
• Checks Inventory of products and its expiration date.
• Prepares request of items/goods and Liaises, coordinates and gives feedbacks to the Suppliers.
• Inspects, receives and encodes ordered goods in the Inventory system.
• Filing of invoices and vaccination records.
• Prepares and Submits list of payables to supplier and liaise the release of payment.
• Generates and submits reports (Weekly Sales, Monthly Sales, Expenses, promo package)to Management.
• Assists and gives advice/suggestion to clients regarding pet relocation.
• Reviews Veterinarian’s SOP and records consultation follow-ups.
• Transfer income to Quickbooks.

• Receives and attends customer inquiries, additional subscriptions, payments and complaints and pro-active selling of Time Warner products and services.
• Provides technical and customer support in billing, troubleshooting equipment and other queries and needs of customers.
• Uploads data, calls, outbound call transfer, sales and supervisor calls in Sharepoint.

• Oversees, implements, monitors & maintains the administrative functions, QA/QC activities, budget exercise, KPIs, Document Management & Control, QMS 9001, EMS 14001, OHSAS 18001 and ISO 17025 against regulatory compliance. Participates in the IMS. Conducts and presents management reviews. LIMS & Maximo power user.
• Establishes, Reviews and Updates Quality Manual, SOPs, Work Instructions, Guidelines & other documents.
• Generates technical reports (MECA or Ministry reports, Operational Performance Reports, Productivity, Quarterly, Monthly, Compliance Computation, Test Reports, Environmental Reports, Manual of Authority, Business Recovery Plan, Risk Assessment, Minutes of meeting, etc.), as well as closing and monitoring of CA/PA.
• Conducts incident investigations, root cause analyses lab processes audits & activities and laboratory analyses.
• Identifies training needs. Prepares training plan and audit schedules. Mentors and coaches Omani staff.
• Prepares audit schedules, lab brochures & booklets for presentations and bookings for meetings.
• Liaises, communicates and coordinates with internal stakeholders (Customer Service) on quality information, Vendors & Suppliers and certification & accreditation bodies for surveillance audits, closing of audit findings and renewal of accreditation.
• In charge of raising PRs, follow-up and receipt of POs and submission of invoices to Finance for payments.

• Oversees the administrative and technical functions of Plating process and operations, including preparation of shift schedule and tasks of 102 plating operators on shift rotation on the principles/application of Lean Management (Kaizen, 5S, Continuous Improvement, 5S, Kanban System, JIT, TPM).
• Implements and Maintains ISO 9001 (QMS), ISO 14001 (EMS) & ISO 18001 (OHSAS), Document Management & Control, QA/QC activities and Waste Management against the required regulatory compliance.
• Budget, Procurement and Monitoring of Plating chemicals and consumables.
• Conducts laboratory analyses, competency qualifying assessments & certifications of operators, trainings on Operation Processes & Lab Analyses and use of QC tools & SPCs. Implements TPM of equipment.
• Prepares, Reviews and Updates Production Manuals, SOPs, Work Instructions, CA/PA, Incident Investigations and technical/operational reports.
• Conducts internal audits based on the requirements of ISO 9001, 14001, 18001 & 5S; identifies environmental aspects and impacts of processes against discharge to the environment and monitoring of airborne contaminants and sound hazards; assists Pollution Control Officer in the environmental discharge of wastewater.

Under ETEEAP (online accreditation program)