CURRICULUM VITAE

Jinky Diez Saad
Abu Dhabi
United Arab Emirates
Mobile: 050 3856773
Email: saadjinky@gmail.com

Position Applied: CUSTOMER SERVICE CUM RECEPTIONIST
Objectives:

To obtain a position which would allow me to utilize my cumulative education and work experience.
Personal Profile:

Full Name : Jinky Diez Saad

Date of Birth : 04. 07.1978

Nationality : Philippines

Marital Status : Married

Actual Address : Abu Dhabi - UAE

Visa Status : Job Seeker
Educational Background and Degrees:

University Faculty Specialization Grade % Post Graduate
Holy Cross College Commerce Accounting 80.26% March 1995

May 2018
Majid Al Futtaim Finance - Abu Dhabi –AUE
Marina Mall Customer Service cum Call Center Agent

AREAS OF EXPERTISE:
Promoting and Collecting Data
Finance with Data Entry
Generating Leads and Reports
Analysing Data on Sales Force
Highly accomplished Sales Representative experience in banking.
Comprehensive background in credit card products.
Outstanding experience in direct sales and telemarketing.
Wide knowledge of broadband product marketing, client service issues, and organization operations.
Setting the sales target and accomplishing it with in specific framework of time.
Work-centric and diligent.
Remarkable interactive expertise and persuading power.
Awarded for exceptional contributions in the financial sector as an efficient banking.
Adapting and motivating skill.
Assisted the customers as a customer care executive.
Provided a variety of services to the client’s financial advices.
Looked after the sales department.
Analyse entire banking processes by assessing its current status and performed marketing skill corresponding with current bank customers and making new ones, through phone calls and e mails.
Distribute pamphlets and brochures among the customers.
Correspond with the customers and keep them update with newly launched beneficial schemes.
Look into the developments and results following the strategies adopted to meet the sales target.
Apprise the bank customers of new banking schemes, products and services.
Strong marketing skills.
Carried out dealings to maximize sales activity.
Maintained accurate sales records and other documentation.
Ability to work for long hours and travel frequently without losing confidence.
Skilled in initiating conversations with people of all age groups.
September 2009 to Feb.2015
SEHA Ambulatory Healthcare Services - Abu Dhabi –AUE
( Patient Service Clerk cum Customer Service)

Obtain patient’s personal information.
Ask patient his/her actual complaint.
Obtains patient’s conformity as to procedure/treatment to be done.
Require patient’s a medical history if necessary to prevent complications.
Provide friendly and professional customer service.
React calmly and patiently complaints rise by customers.
Provide good relationship to customers.
Validates claims/prepared bills for each Patient Encounter.
Patients Clearance and managing cash control.
Follow up and updating completeness the accuracy of re-submission claims.
Maintain and ensure the compliance of the financial regulations, standards, directives
Daman insurance policies.
Presents a cheerful disposition and welcoming manner.
Knowledge, Skills and Abilities:
Knowledge of hospital, insurance billing and follow up desired.
Analytical skills with strong attention to details and high degree of accuracy.
Must be able to make independent decisions when circumstances warrant such action.
Must understand basic insurance billing and re-imbursement principle.
Must have strong knowledge of computer s, including spreadsheets application.
Must possess the ability to seek out new methods and principles and be willing to
incorporate them into existing practices.
Must be able to multi-task.
Must be able the ability to be an active team participant.
August 2007 - 2009
DERHY MARINA – Abu Dhabi --UAE
SALES ASSOCIATE CUM COUNTER SALES

Greet customers with warm welcome and smile.
Answers customers’ questions about products.
Check prices, help customers find products or offer advice.
Maintain a pleasant and friendly demeanour, even if the customers become frustrated or unfriendly.
Respond to sales inquiries and concerns by phone, electronically or in person.
Follow up on sales activity.
Prepare sales invoices and official receipts and entered all payments in cash register.
Prepare daily sales, weekly and monthly sales report.
Ensure such information is maintained in strict confidentiality.
Perform other duties as assigned like setting up displays and stock shelves with new merchandise.
Work any shift assigned by the manager.
Prioritize customer satisfaction and good client relationship at all times.
Supervise the production or implementation of marketing materials.
Maintain communication open lines with all organizations and providing prompt answer to request in order to determine how to convey concise, clear and timely selective information.
Execute and analyse result of advertisement and marketing campaigns.
Attend weekly and monthly meeting and prepare weekly and monthly sales report.
Coordinate directly to the Marketing Manager for all the necessary memos like price increase and other company activities.
Keep track and records of sold and unsold units and ensure such information is maintained in strict confidentiality.
ACS Manufacturing Corp. -- Davao City Philippines
September 2002-2006 ( Accounting Staff )

Experience of having worked in a manual accounting environment with teams, auditors and various department executives.
Effectively delegate authority to sub-ordinates and implement instructions from superiors.
Good documentation skills.
Reporting / preparing consolidated accounts.
Managing the financial matters, budgetary control, and payroll management.
Finalization of accounts and periodical financial statements.
Contributing of maintenance and developing financial systems and processes.
Maintain & Control Accounting Payable/Receivable.
Related party reconciliation and making journal vouchers for transactions.
Preparation of vouchers & issuing cheques.
Coordinate all project deliveries.
In charge of collecting and filling receiving letter copies and delivery notes.

Jan.1998-2002 Marco Polo Hotel -- Davao City Philippines
( Customer Service cum Guest Service Assistant)

Classifies data to be entered.
Receive visitors to the company in a welcoming and efficient manner.
Maintaining up to date document register.
Prepare purchase order with the approval of the technical manager.
Prepares sales invoices, pro-forma invoices and quotations.
Coordinate all project deliveries.
Responsible for all corresponding incoming and outgoing calls, faxes and e-mails.
In charge of collecting and filling receiving letter copies and delivery notes.
Welcoming and check in guests, taking account the established standards.
Coordinates with Bell Service in handling guest parcels and luggage and their delivery.
Check out guests in accordance with the established standards.
Receives payments of outstanding bills from hotel guests and issues corresponding receipts.
Takes down room reservations when reservation office is close and whenever needed.
Attends to guest needs and sees to it that they are acted upon immediately and efficiently.
Presents a cheerful disposition and welcoming manner to all guests.
Computer Skills /Training and Certification.

Majid Al Futtaim Customer Service and Business Sales Training – Millennium Business Tower -UAE
May 2015- ------ Abu Dhabi - UAE
Nadia Training Institute – Abu Dhabi –UAE
March 2015 ---- as Customer Service
Joji Ilagan College Inc.College of Business & Tourism.

Feb 2001--Davao City Philippines -- as Fashion Designer

Filipino Association for Computer Excellence.

March 2008 -- Abu Dhabi U.A.E -- Personal Computer Assembly

Windows 98– XP.
Microsoft Office (Word, Excel and PowerPoint).
Operating hands on Internet & Email.
Skills:

Ability to learn.
High communication skills.
Teamwork oriented.
Working under pressure.
Linguistic Abilities:

English can speak and write.
Tagalog can speak and write.
Japanese can speak

REFERENCES: