Result driven, proactive and IT professional with experience in Travel and Health Care domain with 5+ years of experience of working in Business Analyst role. Proven skills in IT Application & Product Software Development and Support, software testing.
Articulate with Passion, uncompromising work ethic, and natural sincerity helped deliver consistent results and won loyal support and motivation of clients and peers. My key career highlights are:
 Underwent training for IIBA (International Institute of Business Analysis)
 Sound business knowledge in Airline domain (Loyalty, Revenue accounting, Interline billing and Proration,)
 Effectively supported clients like Bangkok, Srilankan, and JET Airways by resolving more than 200 Service calls in critical operational modules of Customer Loyalty.
 Good knowledge of Heath Care domain.
 Good work experience of both Agile and waterfall methodologies.
 Was involved in working for major modules for large airline product RAPID having more than 40 Airlines as customer base.
 Experienced in supporting very big products like RAPID/CRIS with customers all over the world.
 Good blend of technical and business knowledge.
 Played a dual role of Software engineer and Business analyst for large projects and products.
 Experienced in requirement gathering and documentation. Have prepared important life cycle documents like (SDS, TTD, UTP, STP, UTR, and Traceability Matrix).
 National and state level winner of many competitions related to communication and presentation.
 Excellent writing skills in preparing business requirements documents (BRDs), system requirements specifications (SRS), and system design specification (SDS), functional specifications and test case preparation.
 Experienced in Gap analysis, SWOT analysis, Risk analysis, and Cost/Benefit analysis.
 In depth knowledge of Software Development Life Cycle process (SDLC) at all stages in CMMI level company.
 Believer of data driven decision making - skilled in performing Data Analysis, Impact and Gap Analysis, & scientific reporting of critical information needed to solve complex problems and challenging situations.
 Good understanding and experience of GDS systems like Sabre and Amadeus.