Mohamed EL Sayed
DUBAI
+971507776725
M.saidelsayed16@gmail.com

• A result oriented professional with over 13 years of experience in luxury Retail-Sales. Customer service Store manager, Showroom manager, supervisor, Branch manager.
• Effective communicator with excellent planning, organizational and problem solving skills.
• Possess a focused; improve the sales with excellent management & Customer service and team relationship.
• Team leader with the ability to recruit, train and mentor the team members.

• Excellent organizational & time management skills, Team leader with excellent managerial Staff Briefing.
• Store operations, budgetary controls, interpersonal, Communication skills.
• Recruitment, trainings, labor relations and negotiation -coach- integrity-positive attitude, self-motivated.
• Strong negotiation and interpersonal skills, , Team management skills.
• Excellent customer service skills, Decision making skills, excellent selling skill, Planning and organizing skills.
• Employee relations-sales objectives/goals, Customer Relationships, Team Motivation.
• Work under short deadlines under pressure-flexible-Creative thinking-Problem solving.

Bond Middle East L.L.C- Dubai mall -United Arab Emirates

Showroom supervisor -
Laura Ashley Home Furniture -Dubai Mall–Nov’23’2014 –Feb’2019
Duties and Responsibilities:
• Managed day to day store operations, customer service and finance activities, make improvements as needed. Identify, evaluate and manage strategic risks and opportunities, Implement ideas into the store strategies and ensure implementation, Identify financial risks in store and propose the yearly department budget.
• Driving high store sales and bigger profit margins follow up with customer database and customer requirement for new products, Manage the promotional image of the store for targeted audience.
• Managed store, KPIS, sale conversion and traffic-operation system-POS machine & store opening and closing cash deposit. Daily, weekly, monthly report, all operation report office Inventory, payroll, schedule, attendance, inventory with staff appraisal, ensure the merchandise layout as per policy and attractive display, Up to date with competitor's activity.
• Increased the overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies and capturing growth opportunity.
• Managed warehouse team with customer delivery, insure all new items replenishment stock distribute and allocated to all stores, Mange OTB, LPO and OTR, managed all customer inquiry and close all deals with professional manner. Ensure the stock is managed and stock levels are maintained.
• Merchandising our high luxury product range, Develop and oversee sales and marketing strategies-Solve store issue maintenance, contractors, staff, customer and other problem -Maintain relationships with customers and establish good relationships with new client.
• Manage the standards of the store regarding hygiene, safety and security, Train the team to deliver the best customer service, Ensure company policies and regulations are implemented, Conduct weekly visits to the stores to ensure operations are running smoothly.
• Motivate the team and ensure their commitment and engagement through team building workshops, Handle team briefings and one to one performance review, Manage the store training plan and monitor employee's performance, Manage the store training plan and monitor employee's performance, Ensure the store assortments are aligned with the company policy.
Liwa Trading L.L.C- United Arab Emirates.

Store in charge.
GANT-NAUTICA-SUITEBLANCO -Dubai Mall- Nov’2012-Nov2014

Duties and Responsibilities:
• Managed daily operations, especially customer service and finance activities, make improvements as needed.
• Responsible for store staff Recruiting, training, Coaching, orienting and motivating employees, Managing
• Managed merchandise levels and store appearance Visual Display Arrangement. Directed all activities required to achieve store sales, targets, goals.
• Store day to day, KPIS, sale conversion and traffic-operation system-POS machine & store opening and closing cash deposit. Daily, weekly, monthly report.
• Ensure efficient handling of customers and maintaining high service standards.
• Maintaining the ambience of the store as per the company standards, Solve store issue maintenance, contractors, staff, customer and other problem -Maintain fruitful relationships with current customers and establish good relationships with new client. Operation report office Inventory, payroll, schedule, attendance, inventory with staff appraisal, follow up with customer database and customer requirement for new products and new promotion running or future offers.

AL Sharaf Motors L.L.C/ Egypt -01/2009 – 01/2012 - Branch Manager. ALWaad Group Automotive L.L.C /Egypt 2007 / 2009- Showroom Manager Automotive.
Suez Canal Insurance L.L.C-Egypt 2005 /2007- Sales adviser.

Arabic
English

Sport-TV-Movies-Football
Bachelor of law - Cairo University -Egypt

Nationality : EYGPT
Civil Status : Married
Driving license. : UAE & Egypt
Visa Status : Visit Visa.