Erika Mosca
Experienced Business Process Associate (Back office) and Sales Representative• Strong interpersonal and communication skills
• Can-do attitude and ability to think outside the box
• Ability to work well in a fast-paced, team-oriented environment
• Strategic thinker with the ability to negotiate and manage client expectations
• Ability to multitask effectively
• Strong written and verbal communication skills
• Superior customer service ethic and interpersonal skills
• High attention to details
• Able to stand for extended periods of time
• Good time management skills
• Ability to perform as part of a team as well as individually
• Computer literacy, numeracy, with the ability to interpret, analyze and present statistics in an interesting way
• Proficient in Microsoft Word, Excel, Access, Power Point, and other Windows Application
Last Resume Update | April 7, 2019 |
Address | Batangas, Philippines |
erika.aguila89@gmail.com | |
Phone Number | +971523128429 |
Experience
Sales Representative
• Greet customers and ascertain what each customer wants or needs.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and
security practices.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Maintain records related to sales.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Answer questions regarding the store and its merchandise.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Ticket, arrange and display merchandise to promote sales.
• Prepare sales slips or sales contracts.
• Place special orders or call other stores to find desired items.
• Demonstrate use or operation of merchandise.
• Exchange merchandise for customers and accept returns.
• Bag or package purchases, and wrap gifts.
• Help customers try on or fit merchandise.
• Inventory stock and requisition new stock.
• Prepare merchandise for purchase.
• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Business Process Associate (Project Account)
• Execute, process and administer a broad range of financial transactions.
• Searching and input other information about the client using Fast application.
• Calculating loan amount using cost calculator.
• Responds to clients’ correspondence with good judgment and high analytical skills.
• Coordinate with internal and external clients and provide assistance by email and resolved all queries.
• Ensure optimal level of customer services and collaborate with brokers, stakeholders for all requests.
• Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require.
• Manage everyday work activities and informed supervisor appropriately.
• Administer and collect all metrics on processes and identify data points to improve all processes.
• Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.
• Monitor all data entry operations and ensure compliance to timeframe.
• Ensure and maintain effective professional relationships with staff.
• Perform quality check assessment on all processes of various associates.
• Coordinate with team members and ensure achievement of all team objectives and goals.
Education
BS in Information Technology
College degree
Associate Computer Technology
2 years course in college