➢ Maintaining a positive, empathetic and professional attitude toward customers at all times.
➢ Responding promptly to customer inquiries through calls.
➢ Communicating with customers through various channels.
➢ Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
➢ Giving customers information about products and services, take orders, and process returns.
➢ Processing orders, forms, applications, and requests.
➢ Keeping records of customer interactions, transactions, comments and complaints.
➢ Communicating and coordinating with colleagues as necessary.
➢ Providing feedback on the efficiency of the customer service process.
➢ Ensure customer satisfaction and provide professional customer support.
➢ Ensure that a business has a constant supply of materials or equipment.
➢ Scheduling material purchases and deliveries and verifying current inventory.
➢ Receiver of repair order paper of the car and other documents.
➢ Obtains price quotes from suppliers based on the various purchase requests within a company.
➢ Order parts needed for auto repairs of unit.
➢ Encode body repair estimate quotation for damaged units of vehicle.
➢ Compile, copy, sort, and file records of office activities, business transactions, and other activities.
➢ Complete and mail bills, contracts, policies, invoices, or checks.
➢ Verify items received against the purchase order and delivery note.
➢ Maintain a spreadsheet of all the items purchased and received and follow up any pending items for delivery.

AS FRONT DESK STAFF / SECRETARY
• Welcome all visitors and VIP guest in the most professional standards of conduct.
• Reporting to the General Manager
• Booking Ticket, Hotel Reservation and Renewal Insurance, Passport, Visa and Driver’s License.
• Efficient and effective handling of switchboard receiving and transferring telephone calls, screen, forward calls, providing information, taking messages or scheduling appointments, maintain and update appointment calendars.
• Handle customer inquiries, complaints, billing questions and payments service request and visitor’s register log.
• Received all faxes and distribute them to their exact destinations.
• Send & Receive couriers and make sure all airway bills are filled.
• Maintain proper record of documents receipt, dispatch and delivery.
• Perform administrative functions as instructed and any additional job that requested by management.

AS ADMINISTRATIVE ASSISTANT
• Creating and distributing memos.
• Setting up and coordinating meetings and conferences.
• Typing and modifying documents or reports using Microsoft Office suite, mainly Word, Excel and PowerPoint.
• Updating, processing and filing of all documents.
• Handling incoming / outgoing calls, correspondence and filing.
• Raising of purchase orders and invoice tracking.
• Monitoring office inventory and ordering supplies as necessary.
• Collection and distribution of project data, job sheet, checklist, plan, task, scheduling and information required.
• Administering new employment assessments.

Major in Office Management