Responsible for overall IT Infrastructure, Projects Implementation, Configuration, Management, Outsource Companies, AMC, Contracts Overviews Renewal, Problem Solving, Risk Assessment, Threat and Vulnerability Management, Incident Response, and Identity and Access management, Cyber Security and Managing UAE Employees MS Project professional and Office 365 (Exchange Online, Share point online Department Wise & Location wise, ERP System, Dynamics365 CRM, workflow for each of Operations like; vacations, HR, Purchasing with automatic approval process etc.). Support all the branches employees across the UAE and GCC remotely and visiting to the branch offices and sites for problem solving.
• Handling IT Setup to deliver all the required services that align each department with latest technologies.
• Engage in the design of core architecture of the system, including data model, core business process, and service in various fields.
• Implement Microsoft Dynamics365 CRM for Sales, Marketing, Field Services and manufacturing.
• Fully customized Entities, forms, Views as per administration and user requirements.
• Configured security levels and assigned the authorize rights to users and managers.
• Professional reporting generation for sales managers, departments heads and upper management to know about daily business status.
• Setup customize Dashboard for every user according to the need, department and rights.
• Report generation as a plain text as well as diagrammatically / chart view.
• Able to integrate dynamics 365 CRM with other tools for best performance and results.
• Leading ERPNext team for implementation the ERP system for Casey Group with different business modes like, trading, manufacturing, retail, production, export, Contracting, Transportation and restaurants.
• Microsoft Servers and Storage implementation, Configuration and Management.
• Responsible for both the design and demonstration of core algorithm and architecture, finding and solving technical problems.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for IT and enterprise systems administration.
• Cooperation with department managers to line and automate the business process.
• Budget preparation and cost analysis for the upcoming projects and requirements and completing the projects in line the budget range and time frame.
• Liaising with outsource supporting companies for SLA & AMC.
• Setup completely centralize ERP and CRM system overall branches and Head Office.
• Accountable for day to day overall IT Operation, support and delivery service for all branches.
• Managing cloud storage, cloud servers, cloud backup and disaster recovery.
• Implement full functional share point online as per company requirement.
• Implement Centralize Attendance management system and getting real time reporting in Head Office for all branches.
• Managing Office 365 as full services.
• Implement centralize PABX system and each branch connected through dialing extension only.
• Solved all HR and Payroll problems and bugs in ERP system and configure the HR to remind for every legal documents before expiry.
• Resolved network problems in each office and structured new networks in 2 branches.
• Implement hardware and software security for each branch from inside/outside threats and attacks.
• Install and managing hardware and software firewalls for software security.
• Install and managing CCTV system for physical security in each branch.
• Implement Disaster Recovery Plan and Risk Management for the company.
• Design and build 9 websites for our group of companies recently.

Responsible for overall IT Infrastructure, Projects Implementation, Configuration, Management, Outsource Companies, AMC, Contracts Overviews Renewal, Cyber Security, Risk Assessment, Incident Response, Threat and Vulnerability Management, and Identity and Access management, Problem Solving and Managing UAE Employees emails (Exchange Online, Share point online Department Wise & Location wise, Oracle ERP System, ZOHO CRM System, Office 365, Exchange online, Operation Department Process Software etc. Support all the company employees across the UAE remotely and visiting to the branch office and sites for problem solving. Implement AVAYA Central PBAX in UAE between Head Office and Branch Offices.
• Implemented allied Telesis network technology (Wireless, Wire, CCTV and IPTV) in Pearl of Kampala Hotel, Uganda in 2017 for General International Group.
• Worked in Emirates Palace with Honeywell products and technologies for implementation of voice evacuation and integration of Honeywell, BMS and CCTV systems with Team.
• Accountable for day to day IT Operation and support service delivery.
• Managing Oracle ERP System completely.
• Training to the end users for Oracle ERP and Office365 and other application.
• Administration, Configuration, Implementation & Support of ZOHO CRM System.
• Support the users across the UAE for ERP System and other Technical IT related issues.
• Managing cloud storage, cloud servers, cloud backup and disaster recovery of setup and data.
• Microsoft Hyper-V Server 2012 Installation, Configuration and Management.
• Implementation of highly secure network, Management and Troubleshooting.
• Implement, administration and management of Office 365 and exchange online 2013.
• Management of Cybroam firewalls and VPN Connections in between the Head Office and Branch Office across UAE.
• High Security network implemented for data using firewall, Switches, Windows Server Features, Port and Protocols.
• Managing Domain Controller, Groups and Users Account under departmental tree with dedicated rights and permissions.
• Implement Disaster Recovery Plan and Risk Management for the company.
• Administration of Domain Environment and Application, Databases and Web servers.
• Budget preparation and cost analysis for the upcoming projects and requirements and completing the projects in line the budget range and time frame.
• Liaising with outsource supporting companies for SLA & AMC.
• Leading the ongoing and upcoming projects as project manager for the IT Setup.
• Relationship & Market knowledge for the Hardware & Software requirements.
• Developing procedure and policies for the IT Department.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
• Security implementation for the Company data, department wise and location wise.
• Contributes to team effort by accomplishing related results as needed.
• Implement and managing the AVAYA Centralized PABX System in Head Office and connected branch offices.
• NAS Storage Management and trouble shooting.
• Dealing with Etisalat for Company Business Packages Calls and Data as requesting by Administration.
• Webhosting maintenance and administration.
• Implement Allied Telesis Wireless Network Setup for Helton Hotel Kampala, Uganda client of General International Group.

Responsible for overall IT setup and administration, including (Networks inside the head office, connectivity of the branch offices, Software System Management for Business development, Dynamics GP ERP Administration for Finance, HR & Payroll, Inventory & Purchasing, Administration, Configuration, Implementation & Support of MS CRM 2013, Office365 Emails, Share point development and administration, Office365, Domain, File, Backup Server, Azure Servers etc.)
Duties:
• Participating in development, implementation, and maintenance of policies, objectives, short- and long-range planning; develops tracking and evaluation programs to assist in accomplishment of established goals.
• Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration.
• Evaluating and assessing computer systems and hardware/software proposals for technical merit, cost effectiveness and business application.
• Examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Administration, Configuration, Implementation and Support of Microsoft Dynamics CRM 2013.
• Administration and support of Dynamics ERP, (Finance, Admin, HR & Payroll, Inventory & Purchasing. (Workflow, Customized Forms, Views, and Dashboard & Reports).
• Implemented full functional Call center and support the call center agents.
• Identifies database requirements by interviewing customers; analyzing department applications, programming, and operations; evaluating existing systems and designing proposed systems.
• Developing financial plans and manage resources.
• Budget preparation and management and Liaising with the subcontractor.
• Coordinating and integrating computer systems development, enhancement and modifications from an overall information services perspective.
• Dealing with the market suppliers for Hardware & Software purchasing.
• Share point 2013 Administration.
• Managing Office365 Environment Cloud Based & Azure setup.
• Managing Microsoft Open Licensing Portal for Licenses.
• Managing Firewall, and Sonic wall for side to Head office connectivity for centralized data system.
• Recommends solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications.
• Audit systems and assess their outcomes, preserve assets, information security and control structures, handle annual budget and ensure cost effectiveness.
• Managing PABX Exchange Office system.
• Datacenter management, Configuration and Management.
• Handling of Inventory for IT Assists. (Computers, Hardware, Software & Mobiles).
• Managing datacenter, Domain Controller, Active Directory and Backup Server.
• Trouble shooting & management of Dyndns, SMTP mail forwarding and integrated email setup.
• Developed a software for the Cost Estimation for the upcoming Tenders.
• Developed a software for the running projects, Legal Documentation, Sub Contractors and Clients validity and reminder.
• Dealing with Etisalat for SIM Card issuing, Packages and changes.
• Managing Domain Environment with the remote connected User’s in 2012 Environment.
• Managing Exchange Server 2013 and shifted to office365 environment.
• Configuring Emails on Blackberry, IPhone, Samsung, others smart Phone & Laptops and trouble shooting.
• Managing Application, Database, Backup, Antivirus Servers.
• Connectivity of the branch offices for centralized data system.
• Attendance Devices management and connectivity with a central database.
• System and software up gradation according to the current setup and requirement.
• Secure Environment for the employees, User Level, System Level, Department Level, Project Wise and Folder Level Security for individual Employee.
• Managing Firewall for the internal and external data security.
• Installation and management of IP Cameras.
• Managing IP Printers (Printing, Scanning to folder and emails).
• Managing Servers in Cloud Environment (Azure Servers).

Responsible for the IT related administration and implementations of the company. Complete administration of Peachtree 2004 - 2013 software (Payroll, Inventory, and Accounts), CRM, network responsibilities like firewall, E-mail, domain and exchange server configuration and administration.
Duties:
• Responsible for IT Operation and service delivery.
• Managing and supporting of systems, servers and other IT related equipment’s.
• Implementation, configuration and deployment of hardware and software and upgradation of technologies.
• Configured and implemented Network, Domain Server, File Server & Application Server setup.
• Designing and development of Customize reports using Crystal Report 9.0.
• Management and Development of Databases for Administration.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes.
• Management and implementation of security system inside the company using firewall of Cybroam.
• Controlling the network and internet users and traffic management.
• Installation and management of E-mail server (Exchange Server and other applications).
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Individual IP Network scheme for administration and other departments.
• Domain and Workgroup Configuration and Management.
• Layer 3 switches configuration and management, IP Printers and Scanners.
• Administration and Support of Microsoft CRM.
• Responsible for HR, Payroll, Accounts, Inventory system setup.

Responsible to manage the IT department of the university. Managed all the requirement of software and hardware for the university. Provide network solution and PC support to the university and implementation of new labs and projects.
Duties:
• Managed a team of 5 administrator & technical staff of the University.
• Responsible for taking Daily and weekly backup of Databases and Symantec Backup Server.
• Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
• Configuration and management for network using layer 2, 3 switches.
• Domain Server Installation and management.
• FTP, File Sharing and HTTP, DHCP, SNMP, ICMP installation and management.
• ISA 2000….2008 and Exchange Server 2000….2008 Configuration and Management.
• Individual IP Network scheme for administration and other departments.
• Domain and Workgroup Configuration and Management.
• DNS and Active Directory Configuration and Management.
• Cisco Routers and Switches configuration and management.
• Domain Server Installation and management.
• Manage records of all the accessories and computers.
• Network Policies and Security Implementation.
• Sales and purchase Hardware, Software and many other items for the university as per requirements.
• Managed a customize ERP System and a large amount of database using SQL Server 2000.

Computer Science