• Install and configure appropriate software and functions according to specifications
• Ensure security and privacy of networks and computer systems
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Given guidance to users on how to operate new software and computer equipment
• Maintain records/logs of repairs and fixes and maintenance schedule
• Resolve user raised tickets within SLA timeline
• Mail communication with Noc Teams and Management peoples.
• Weekly basis share installation and complaints report.
• Every month conduct Review meeting with JE and cluster Heads.
• PING,RFC,BERT,LOOP BACK tests find exact erors in media.
• LAN,WAN,ANTI VIRUS,ROUTER,SWITCH,FIREWALL,VPN
• IT helpdesk support