Coordinate activities related to setting up & configuring new and existing computer peripherals, services, operating systems and applications based on business as well as operational requirements.
Enhance system uptime by maintaining updated configuration on computer systems and networks.
Render support for VeriFone Vx, Ux series, ECR’s (Ruby Super Systems) and TMS application.
Download/manage applications for banks; roll out new applications aligned to changing market dynamics.
Guide team members & clients in setting up systems or resolving issues related to POS system, network including identifying & resolving hardware or software faults for EMARAT, EPPCO & ENOC Petrol Stations.
Ensure compliance to diagrams & written instructions pertaining to repairing fault or setting up system.
Manage new users' accounts / profiles and resolve password issues for maintaining seamless operations.
Follow up with vendors & other 3rd party stakeholders in resolving open cases, testing & evaluating new technology
Optimize resource utilization and streamline processes to enhance operational efficiency & departmental profitability
Prepare & present various status reports for the senior management to enable effective decision making.
Evaluate team performance and render productivity enhancement feedback. Organize training sessions for team members based on identified training needs.
Groom & mentor team members in enhancing client satisfaction and business generation by effectively resolving issues and rendering qualitative service delivery.

Higher Diploma in Information Systems Management