Alena Zhukovskaya
Executive Administrative Assistant• Extensive 5 years experience in administrative assistance and coordination
• Proficient with organizing business trips and events
• Outstanding ability to identify problems and design resolution
• Attentive to details in tasks on researching, data mining and entry
• Immense ability to multitask and complete all work within required deadline
• Excellent team player with ability to work independently
• Well-versed in Microsoft Office, Company Systems, GDS
| Last Resume Update | March 24, 2019 |
| Address | Dubai, United Arab Emirates |
| alena.zhukovskaia@gmail.com | |
| Phone Number | +971557835447 |
Experience
Specialist at Reservation Department
Reporting to the Manager of the Reservation department of 493-room hotel, I was responsible for:
- Communication with clients for reservations, visa applications and updating the system with special requests
- Cooperation with other departments to solve customers issues
Main achievements:
- Provided invaluable assistance in achieving team targets of 100% occupancy during FIFA WORLD CUP 2018
Office administrator Executive assistant
Reporting to the Head of the Center of Certification for Airports and Aviation Fuel, I was responsible for:
- Providing administrative support to a senior-level executive and coordinating daily work flow of 46 employees
- Handling high profile outgoing and incoming correspondences, sorting out information and presenting comprehensive results to executives internally, preparing and editing reports and letters
- Making travel arrangements for business trips, preparing travel expenses reports, scheduling meetings and events
- Managing the invoice cycle with vendors, performing all purchasing, shipping and inventory control
- Monitoring of staff timesheets time in lieu and holidays, preparing HR reports on a weekly basis.
Main achievements:
- Established policies and procedures that brought order and increased productivity of the Office by 23%
- Trained three newly hired office assistants in the use of proprietary software and office procedures
- Slashed office expenditures by 12,5% through negotiating cheaper supply contracts
Implant Manager/ Senior Business Travel Consultant
Reporting to Director of Travel Services Department, I was responsible for:
- Organizing international and domestic business trips for Presidents and C-level executives of corporate clients with coordination across time zones, travel visas, frequent flyer programs
- Collaborating with Meetings & Events Department to organize several annual occasions of up to 600 attendees .
Main achievements:
- Promoted to supervisor position in Dec 2010. Managed a team of 5 sales agents and maintained a favorable working relationship with all team members
- Slashed group trips costs an average 25% by negotiating discounts with airlines and hotels
- 87% customer complaints resolved after first interaction with customer
Education
Bachelor
Management of Organisations