Format: MS Word

Summary of Achievements:

• Highly organized and detail oriented with an exceptional track record of accurately handling customers and satisfied long run relationships.

• Proven ability to identify opportunities and to meet and exceed monthly and quarterly targets.

• Excellent communication skills coupled with computer skills; Basic knowledge of MS Word, MS Excel. Ability to quickly adjust in new environments.

Work Experience:

• 20 +years as sales and customer service rep .

• Current - working for USA Based Call center As a Customer Service Representative .

• TRG.ST.
(customer service rep , Square Trade - USA Based Call Center )
• Answered telephone inquiries on products, and services.
• Resolved problems of clients.
Start Date: September 2014
Resignation Date : June 2015
RE joined : june 2016 until october 2017 .
rejoined - feb 2017 Oct 2017
Duties & Responsibilities
• Dealing with the customers and resolving issues .
• Conflicts handing & providing 100% customer’s Satisfaction.

• TRG AT&T
Out Bound Sales
Duration : 7 months, In the year 2012

E Planet Communications US Based offshore Call Center (November2008 to april 2010 )
(Customer Service Executive / Sales Representative)
Provided customer support for a dietary supplements Acai berries and credit repair Service for paramount credit solutions .

Skills:
• sales & marketing ( customer service and sales )
• Tele sales &Marketing & customer service skills.
• Team Player.
• Excellent Negotiation skills with strong ability to Convince.
• Strong Communication skills.
• basic knowledge of using computer including but not limited to Ms Office / Ms Excell company's personal softwares ( Required Trainings )

Prior to above working experience I used to live in united states and have customer service and marketing experienece from new york started in the year 1994 and I ev worked in numerous companies in united states contact details of employers can be provided upon request .

Education/Qualifications:
Intermediate 12th year completed from karachi inter board ( 9th and 10 grade completed from Jamaica Highschool New york , USA )

Languages known:
• English (Fluent speaking & written)
• Urdu (Fluent speaking & written )
Visa Status : I Can Travel To UAE If/When Required .

Current Location:
Country : Pakistan City: Karachi